Methods and apparatuses for multi-lingual support for hearing impaired communication
View Patent ↗Methods and apparatuses for automated multi-lingual support are described herein. A relay service provides translation services between a hearing-impaired user and a hearing-capable user. The relay service includes a database with one or more entries. Each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more spoken languages for the contact. A profile system determines an identified entry in the database using a calling connection indicator associated with the hearing-capable user to compare with the one or more connection indicators. A call distribution system establishes a calling connection over a voice-capable network with the calling connection indicator associated with the hearing-capable user and routes the calling connection to a translator capable in the one or more spoken languages associated with the hearing-capable user determined from the identified entry.
1. A relay service for providing translation services between a hearing-impaired user and a hearing-capable user, comprising:
a database with one or more entries, each of the one or more entries associated with a hearing-capable contact of the hearing-impaired user and including one or more connection indicators for the contact and one or more spoken languages understood by the contact;
a profile system configured to determine an identified entry in the database using a calling connection indicator associated with the hearing-capable user to compare with the one or more connection indicators for the contact; and
a call distribution system configured to:
establish a calling connection over a voice-capable network with the calling connection indicator associated with the hearing-capable user;
route the calling connection to a translator capable in a gesture language and the one or more spoken languages associated with the hearing-capable user determined from the identified entry; and
establish a video-capable connection between the translator and the hearing-impaired user over a video-capable network.
2. The relay service of claim 1 , wherein the call distribution system is further configured to:
add the identified entry to a queue associated with one or more translators capable in the one or more spoken languages associated with the hearing-capable user; and
select from the queue the identified entry to route to the translator.
3. The relay service of claim 1 , wherein the video-capable connection is to an internet protocol address associated with the hearing-impaired user.
4. The relay service of claim 1 , wherein the video-capable connection further comprises audio capability and the relay service further comprises a connection system for establishing an audio connection between the hearing-impaired user and the hearing-capable user.
5. The relay service of claim 1 , wherein the voice-capable network and the video-capable network are the same network.
6. The relay service of claim 1 , wherein the one or more connection indicators for the contact comprise a phone number associated with the hearing-capable user.
7. The relay service of claim 1 , wherein the one or more connection indicators for the contact comprise an internet protocol address associated with the hearing-capable user.
8. An apparatus for enabling a relay service between a hearing-capable user and a hearing-impaired user, the apparatus comprising:
a database configured to store therein one or more entries, each of the one or more entries associated with a contact of the hearing-impaired user and including one or more connection indicators for the contact and one or more spoken languages for the contact; and
processing hardware configured to perform:
a call-receiving process to establish a calling connection with the hearing-capable user over a voice-capable network using a calling connection indicator;
a routing process to determine an identified entry of the one or more entries correlated to the calling connection indicator and route the calling connection to a translator capable in a gesture language and the one or more spoken languages; and
a call-placing process to establish a video-capable connection between the hearing-impaired user and the translator over a video-capable network.
9. The apparatus of claim 8 , wherein the processing hardware is further configured to perform the routing process to:
add the identified entry to a queue associated with one or more translators capable in the one or more spoken languages; and
select from the queue the identified entry to route to the translator.
10. A method for enabling electronic communication between a hearing-capable user and a hearing-impaired user, comprising:
selecting an identified entry from a database comprising one or more entries, wherein each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more spoken languages for the contact, and the identified entry is selected responsive to the one or more connection indicators for the hearing-capable user;
routing a calling connection from the hearing-capable user to a translator capable in a gesture language and the one or more spoken languages of the hearing-capable user; and
establishing a video-capable connection between the translator and the hearing-impaired user over a video-capable network.
11. The method of claim 10 , further comprising:
adding the identified entry to a queue associated with one or more translators capable in the one or more spoken languages; and
selecting the identified entry from the queue as part of performing the act of routing the calling connection.
12. The method of claim 10 , further comprising establishing a voice-capable connection between the translator and the hearing-capable user over a voice-capable network using the one or more connection indicators for the contact for the hearing-capable user.
13. The method of claim 10 , wherein establishing the video-capable connection comprises establishing an Internet connection.
14. The method of claim 10 , wherein establishing the voice-capable connection is selected from the group consisting of establishing an Internet connection and establishing a connection to a public switched telephone network.
15. The method of claim 10 , further comprising establishing an audio connection between the hearing-impaired user and the hearing-capable user.
16. Computer-readable media including instructions configured to cause processing hardware to:
select an identified entry from a database comprising one or more entries, wherein each of the one or more entries is associated with a contact of a hearing-impaired user and includes one or more connection indicators for the contact and one or more spoken languages for the contact and the identified entry is selected responsive to the one or more connection indicators for a hearing-capable user;
route a calling connection from the hearing-capable user to a translator capable in a gesture language and the one or more spoken languages of the hearing-capable user; and
establish a video-capable connection between the translator and the hearing-impaired user over a video-capable network.
17. The computer-readable media of claim 16 , further comprising instructions configured to cause the processing hardware to:
add the identified entry to a queue associated with one or more translators capable in the one or more spoken languages; and
select the identified entry from the queue as part of performing the act of routing the calling connection.
18. The computer-readable media of claim 16 , further comprising instructions configured to cause the processing hardware to establish a voice-capable connection between the translator and the hearing-capable user over a voice-capable network using the one or more connection indicators for the hearing-capable user.
19. The computer-readable media of claim 16 , wherein establishing the video-capable connection comprises establishing an Internet connection.
20. The computer-readable media of claim 16 , wherein establishing the voice-capable connection is selected from the group consisting of establishing an Internet connection and establishing a connection to a public switched telephone network.
21. The computer-readable media of claim 16 , further comprising instructions configured to cause the processing hardware to establish an audio connection between the hearing-impaired user and the hearing-capable user.