Handset diagnostic tool
View Patent ↗A system for electronic device diagnostics is provided. The system comprises a computer, a memory coupled to the computer, and an application stored in the memory. The application establishes a communication link with a first electronic device, where the first electronic device has previously been sold. The application then determines a first model identity of the first electronic device via the first communication link, and based on the first model identity, selects a first plurality of diagnostic tests from a library. Additionally, the application performs the diagnostic tests, at least some of which comprise invoking commands on the first electronic device via the first communication link. Based on a result of the diagnostic tests, either a command is invoked via the first communication link to perform a corrective procedure on the first electronic device, or a description of a corrective procedure to perform is presented on the first electronic device.
1. A system for post-sale electronic device diagnostics, comprising:
a computer system;
a memory coupled to the computer system; and
an application stored in the memory that, when executed by the computer system, establishes a first communication link with a first electronic device,
wherein the first electronic device has previously been sold, determines a first model identity of the first electronic device via the first communication link, based on the first model identity, selects a first plurality of diagnostic tests from a library of diagnostic tests, performs the first plurality of diagnostic tests, wherein at least some of the first plurality of diagnostic tests comprises invoking commands on the first electronic device via the first communication link,
based on a result of the first plurality of diagnostic tests, one of presents a description of a corrective procedure to perform on the first electronic device or invokes a command on the first electronic device via the communication link to perform a corrective procedure on the first electronic device,
establishes a second communication link with a second electronic device, wherein the second electronic device has previously been sold,
determines a second model identity of the second electronic device via the second communication link, wherein the second model identity is different from the first model identity,
based on the second model identity, selects a second plurality of diagnostic tests from the library of diagnostic tests, wherein the second plurality of diagnostic tests and the first plurality of diagnostic tests are not identical, and
performs the second plurality of diagnostic tests, wherein at least some of the second plurality of diagnostic tests comprises invoking commands on the second electronic device via the second communication link, and wherein the first plurality of diagnostic tests are performed at the same time that the application is testing the second electronic device.
2. The system of claim 1 , wherein the first electronic device is one of a mobile phone, a personal digital assistant, and a media player.
3. The system of claim 1 , wherein the application selects the first plurality of diagnostic tests based on a problem history associated with the first model identity.
4. The system of claim 1 , wherein the application selects the first plurality of diagnostic tests based on a probability of the diagnostic tests uncovering a problem in a device of the first model identity.