Call center mapping system and method
View Patent ↗A call center mapping system and method. Subscriber phone number data and general phone number data are acquired for a geographic area. The subscriber phone number data includes a location code. The general phone number data includes information that associates the number with a carrier type. The subscriber phone number data and the general phone number data are matched to filter and to carrier types that are identified as unreliable predictors of the location of a call center. The filtered data are compared to subscriber address data. The subscriber address data include an address of a subscriber and the location code. The subscriber address data are related to the filtered data 115 using the location code. The resulting data are related to map data to produce geo-encoded map data. The geo-encoded map data relates a physical location to a telephone number and a rate center. A geo-coding processor identifies a rate center boundary by projecting a line between subscriber locations based on the rate center name. The rate center boundary may be rendered on a map that may be graphically displayed or printed.
1. A method for determining a boundary of a rate center comprising:
acquiring subscriber phone number data, wherein for each subscriber phone number the subscriber phone number data comprises a location code;
acquiring general phone number data relating to a geographic area, wherein for each phone number the general phone number data identifies a carrier type and a rate center name;
matching, using a correlation processor, the subscriber phone number data to entries in the general phone number data;
filtering, using the correlation processor, the matched data to produce a set of filtered data that are reliable predictors of a location of a call center;
acquiring subscriber address data, wherein for each subscriber address the subscriber address data comprise a street address of a subscriber and the location code;
relating, using the correlation processor, each subscriber phone number in the filtered data to an address using the location code and a rate center name;
acquiring map data;
comparing, using a geo-coding processor, the related data and the map data to associate each phone number provided in the filtered data with a location on a map of the geographic area;
projecting a line between subscriber locations based on the rate center name; and
rendering a map comprising a graphical representation of the location of each subscriber phone number identified in the filtered data and the projected line.
2. The method of claim 1 , wherein the geographic area covered by the general phone number data is selected to match a market of interest.
3. The method of claim 1 , wherein filtering, using the correlation processor, the matched data to produce a set of filtered data that are reliable comprises:
selecting one or more telecom carrier operating company number (OCN) designators as unreliable predictors of the location of a call center; and
removing from the matched data those data that include one of the one or more selected designators.
4. The method of claim 3 , wherein the selected designators are selected from the group consisting of a Wireless Provider and a Competitive Local Exchange Carrier.
5. The method of claim 1 , wherein filtering, using the correlation processor, the matched data to produce a set of filtered data that are reliable comprises:
selecting one or more telecom carrier operating company number (OCN) designators as reliable predictors of the location of a call center; and
selecting from the matched data those data that include one of the one or more selected designators.
6. The method of claim 5 , wherein the selected designators are selected from the group consisting of a Regional Bell Operating Company and an Incumbent Local Exchange Carrier.
7. The method of claim 1 , wherein rendering a map comprises rendering a map on a display.
8. The method of claim 1 , wherein the graphical representation of the location of each subscriber phone number identified in the filtered data comprises an icon that comprises an attribute that identifies the location by rate center.
9. The method of claim 8 , wherein the attribute is selected from the group consisting of a color and a shape.
10. A system for determining a boundary of a rate center comprising:
a subscriber phone number datastore comprising subscriber phone number data, wherein for each subscriber phone number the subscriber phone number data comprises a location code;
a general phone number datastore comprising general phone number data relating to a geographic area, wherein for each phone number the general phone number data identifies a carrier type and a rate center name;
a subscriber address datastore comprising subscriber address data, wherein for each subscriber address the subscriber address data comprise a street address of a subscriber and the location code;
a map data datastore;
a correlation processor, wherein the correlation processor is configured with software executable instructions to cause the correlation processor to perform operations comprising:
acquiring subscriber phone number data from the subscriber phone number datastore;
acquiring general phone number data from the general phone number datastore;
matching the subscriber phone number data to entries in the general phone number data;
filtering the matched data to produce a set of filtered data that are reliable predictors of a location of a call center;
acquiring subscriber address data from the subscriber address datastore;
relating each subscriber phone number in the filtered data to an address using the location code and a rate center name;
a geo-coding processor, wherein the geo-coding processor is configured with software executable instructions to cause the geo-coding processor to perform operations comprising:
acquiring map data;
comparing the related data and the map data to associate each phone number provided in the filtered data with a location on a map of the geographic area;
projecting a line between subscriber locations based on the rate center name; and
rendering a map comprising a graphical representation of the location of each subscriber phone number identified in the filtered data and the projected line.
11. The system of claim 10 , wherein the geographic area covered by the general phone number data is selected to match a market of interest.
12. The system of claim 10 , wherein the instruction for filtering the matched data to produce a set of filtered data that are reliable comprises instructions for:
selecting one or more telecom carrier operating company number (OCN) designators as unreliable predictors of the location of a call center; and
removing from the matched data those data that include one of the one or more selected designators.
13. The system of claim 12 , wherein the selected designators are selected from the group consisting of a Wireless Provider and a Competitive Local Exchange Carrier.
14. The system of claim 10 , wherein the instruction for filtering the matched data to produce a set of filtered data that are reliable comprises instructions for:
selecting one or more telecom carrier operating company number (OCN) designators as reliable predictors of the location of a call center; and
selecting from the matched data those data that include one of the one or more selected designators.
15. The system of claim 14 , wherein the selected designators are selected from the group consisting of a Regional Bell Operating Company and an Incumbent Local Exchange Carrier.
16. The system of claim 10 wherein the system further comprises a display and wherein rendering a map comprises rendering a map on the display.
17. The system of claim 10 , wherein the graphical representation of the location of each subscriber phone number identified in the filtered data comprises an icon that comprises an attribute that identifies the location by rate center.
18. The system of claim 17 , wherein the attribute is selected from the group consisting of a color and a shape.