Navigation system support of in-vehicle TTY system
View Patent ↗The described method and system provide for utilizing a navigation system to facilitate communications between a call center and a disabled individual who may have difficulty hearing or speaking. In one implementation, if TTY services are unavailable through a TIM or TTY device, a call center may communicate with occupants of a vehicle through a vehicle navigation unit, utilizing a display and input method associated with the navigation unit. In another implementation, the call center may communicate with occupants of a vehicle through the navigation unit in the first instance.
1. A method for utilizing a vehicle navigation unit to support a vehicle TTY (teletypewriter) system, the method comprising:
determining whether a TTY device within the vehicle is available to be used in communications between an occupant of the vehicle and a call center; and
in response to determining that the TTY device is unavailable, utilizing a navigation unit within the vehicle to display communications from the call center to the occupant of the vehicle.
2. The method of claim 1 , wherein determining whether the TTY device is available further comprises determining whether at least one of the following conditions is met:
a TIM (TTY interface module) is not installed;
the TIM is not operational;
the TTY device is not connected; and
the TTY device is not operational.
3. The method of claim 2 , the method further comprising: before utilizing the navigation unit to display communications, determining that a user associated with the vehicle needs TTY services.
4. The method of claim 1 , the method further comprising:
notifying the call center that the TTY device is unavailable.
5. The method of claim 1 , the method further comprising:
determining whether the TTY device is in data mode or in voice mode; and
processing communications to be sent to the call center based on whether the TTY device is in data mode or in voice mode.
6. The method of claim 1 , wherein the communications from the call center are not related to navigation information.
7. The method of claim 1 , wherein the communications from the call center are one of a voice communication, a typed communication, and a prewritten prompt.
8. The method of claim 1 , further comprising:
receiving voice communications from the call center; and
converting the voice communications from the call center into text.
9. The method of claim 1 , further comprising:
receiving an input, at the navigation unit, from the occupant in response to the text displayed to the occupant.
10. The method of claim 9 , wherein the input is received via at least one of a button, keyboard, and microphone connected to the navigation unit.
11. A non-transitory computer-readable medium, part of a telematics unit of a telematics-equipped vehicle, having processor-executable instructions stored thereon for utilizing a vehicle navigation unit to support a vehicle TTY (teletypewriter) system, the processor-executable instructions, when executed by a processor, causing the following steps to be performed:
determining whether a TTY device within the vehicle is available to be used in communications between an occupant of the vehicle and a call center; and
utilizing a navigation unit within the vehicle to display communications from the call center to the occupant of the vehicle in response to determining that the TTY device is unavailable.
12. The non-transitory computer-readable medium of claim 11 , wherein determining whether the TTY device is available further comprises determining whether at least one of the following conditions is met:
a TIM (TTY interface module) is not installed;
the TIM is not operational;
the TTY device is not connected; and
the TTY device is not operational.
13. The non-transitory computer-readable medium of claim 11 , the processor-executable instructions, when executed, further causing the following steps to be performed:
before utilizing the navigation unit to display communications, determining that a user associated with the vehicle needs TTY services.
14. The non-transitory computer-readable medium of claim 11 , the processor-executable instructions, when executed, further causing the following steps to be performed:
notifying the call center that the TTY device is unavailable.
15. The non-transitory computer-readable medium of claim 11 , the processor-executable instructions, when executed, furl her causing the following steps to be performed:
determining whether the TTY device is in data mode or in voice mode; and
processing communications to be sent to the call center based on whether the TTY device is in data mode or in voice mode.
16. The non-transitory computer-readable medium of claim 11 , wherein the communications from the call center are not related to navigation information.
17. The non-transitory computer-readable medium of claim 11 , wherein the communications from the call center are one of a voice communication, a typed communication, and a prewritten prompt.
18. The non-transitory computer-readable medium of claim 11 , the processor-executable instructions, when executed, further causing the following steps to be performed:
receiving voice communications from the call center; and
converting the voice communications from the call center into text.
19. The non-transitory computer-readable medium of claim 11 , the processor-executable instructions, when executed, further causing the following steps to be performed:
receiving an input via at least one of a button, keyboard, and microphone from the occupant in response to the text displayed to the occupant.