Patent Application

App. No. 13/118,266

Abstract

Claims (10)

1 . A computer-implemented method of collecting customer satisfaction information and generating a customer satisfaction index score, the method comprising:

providing a customer with a customer satisfaction survey regarding a service provider that has provided service to the customer, the survey containing a plurality of questions, the survey being stored on a computer system;

receiving answers to the plurality of questions;

generating a customer satisfaction index score for the service provider responsive to the received answers; and

transmitting the customer satisfaction index score to a system that assigns an insurance claim to an assignee, the system using the customer satisfaction index score to determine a potential assignee to whom to assign the insurance claim.

2 . The method of claim 1 , further comprising notifying one of the service provider and an insurance carrier of the receipt of customer satisfaction information regarding the service provider that will negatively affect the service provider's customer satisfaction index score.

3 . A computer-implemented method of collecting customer satisfaction information and generating a composite customer satisfaction index score, the method comprising:

collecting customer satisfaction information regarding a service provider from a first user according to the method of claim 1 ;

collecting additional customer satisfaction information regarding the service provider from a second user according to the method of claim 1 ; and

generating a composite customer satisfaction index score for the service provider based on the customer satisfaction information from the first user and the customer satisfaction information from the second user.

Assignments (9)