Systems and methods for providing 9-1-1 services to nomadic internet telephony callers
View Patent ↗A system for facilitating 9-1-1 service delivery to internet telephony customers is provided. The system includes a server device for receiving a 9-1-1 call from a user device via a data network, where the 9-1-1 call are based on “9-1-1” digits dialed at the user device. The server device is configured to forward the received 9-1-1 call to an operator services interface operatively connected to the server device.
1. A method, comprising:
receiving, at a server device, information indicative of an emergency call initiated from a particular device;
determining, at the server device, that the particular device is not associated with a fixed geographic location; and
in response to the determining, forwarding the emergency call to a computer device in order to identify an emergency service provider for the emergency call.
2. The method of claim 1 ,
wherein the determining includes identifying that the particular device is a mobile device; and
wherein the forwarding the emergency call to a computer device includes forwarding the emergency call to a computer device of an operator.
3. The method of claim 1 , wherein the determining is based on a user-maintained profile associated with the device.
4. The method of claim 1 ,
wherein the determining includes identifying that the device is a voice over internet protocol (VoIP) device that is not indicated as being fixed to a geographic location.
5. The method of claim 1 , wherein the receiving the information indicative of the emergency call includes receiving information indicative of a “9-1-1” call from a VoIP device that is not associated with a fixed geographic location.
6. The method of claim 5 , wherein the forwarding the emergency call to a computer device includes forwarding the “9-1-1” call to a computer device of an emergency operator for determination of a corresponding geographic location.
7. The method of claim 6 , wherein the forwarding the “9-1-1” call includes forwarding the “9-1-1” call via a Public Switched Telephone Network.
8. A non-transitory computer-readable memory medium having stored thereon instructions that are executable by a computing device to cause the computing device to perform operations comprising:
receiving information indicative of an emergency call initiated by a first device;
determining that the first device is not associated with a fixed geographic location; and
in response to the determining that the first device is not associated with a fixed geographic location, forwarding the emergency call to a second device in order to determine an emergency service provider for the emergency call.
9. The non-transitory computer-readable memory medium of claim 8 ,
wherein the determining that the first device is not associated with a fixed geographic location comprises determining that the first device is a mobile device that is not associated with a fixed location.
10. The non-transitory computer-readable memory medium of claim 8 ,
wherein the determining that the first device is not associated with a fixed geographic location is based on a user-maintained profile associated with the first device.
11. The non-transitory computer-readable medium of claim 8 ,
wherein the determining that the first device is not associated with a fixed geographic location comprises determining that the first device is a VoIP device that is not associated with a fixed geographic location.
12. The non-transitory computer-readable memory medium of claim 8 , wherein the receiving the information indicative of the emergency call initiated by the first device includes receiving information indicative of a “9-1-1” call initiated by a mobile device.
13. The non-transitory computer-readable memory medium of claim 8 ,
wherein the forwarding the emergency call to the second device includes forwarding the emergency call via a Public Switched Telephone Network to a computer device of an emergency operator for determination of a corresponding geographic location.
14. An apparatus, comprising:
one or more processors; and
memory coupled to the one or more processors, wherein the memory stores instructions executable by the apparatus to cause the apparatus to perform operations comprising:
receiving information indicative of an emergency call initiated from a device;
determining, in response to receiving the set of dialed digits, whether the device is associated with a fixed geographic region;
processing the emergency call in a first manner in cases where the device is determined to be a non-fixed device that is not associated with a fixed geographic location; and
processing the emergency call in a second manner in cases where the device is determined to be a fixed device that is associated with a fixed geographic location.
15. The apparatus of claim 14 , where processing the set of dialed digits in the first manner includes:
forwarding the emergency call to a computer device in order to determine an emergency service provider for the emergency call.
16. The method of claim 14 , where processing the set of dialed digits in the second manner includes:
forwarding the emergency call to an emergency service provider associated with the fixed geographic location.
17. The method of claim 16 , where processing the set of dialed digits in the second manner further includes:
determining the fixed geographic location.
18. The apparatus of claim 14 , where the emergency call is a “9-1-1” call.
19. The apparatus of claim 14 , where the device includes a Voice over Internet Protocol device.
20. The apparatus of claim 14 , where the determining is based on a user-maintained profile associated with the device.