Method and apparatus for improving access to an ATM during a disaster
A method and apparatus that allow a user to easily operate a self-service device despite the presence of damage is provided. Anticipated damage includes extreme environmental conditions such as earthquakes, flooding, strong winds, tsunamis, etc. These conditions may cause a failure in a portion of the self-service device. Improved ruggedness and redundant components are coordinated by suitable software to provide service despite damage to the self-service device. Additionally, access to some user accounts despite the loss of connectivity to a server maintaining user accounts is provided.
1. A self-service device connected to a server, said server comprising a memory, the self-service device comprising:
a first chute for physically coupling an item cartridge with an item counter;
a second chute for providing a redundant physical path for physically coupling the item cartridge with the item counter;
a first portion for maintaining the connection to the memory at the server;
a second portion for maintaining a local computer memory, wherein a database of trusted self-service users is maintained within the second portion of the self-service device; and
a processor for:
determining whether a functionality of the first chute has been destroyed by physical damage and, in the event the functionality of the first chute has been destroyed by physical damage, replacing the functionality of the first chute with the second chute; and
determining whether a functionality of the connection to the memory at the server has been destroyed by physical damage and, in the event the functionality of the connection to the memory at the server has been destroyed by physical damage:
checking a potential user of the self-service device against a list of trusted users to determine whether a potential user is stored as a trusted user; and
when the potential user is determined to be a trusted user and a self-service transaction requested by the potential user is for an amount deemed by the self-service device to be an acceptable transaction, executing the transaction independent of a connection to the server.
2. The device of claim 1 further comprising at least one stabilization weight.
3. The device of claim 1 further comprising at least one anchor.
4. The device of claim 1 wherein the self-service device detects physical damage to the first portion of the self-service device and communicates the physical damage to a remote location.
5. The device of claim 1 wherein the self-service device receives an instruction from a remote location to replace the functionality of the first chute of the self-service device with the second chute of the self-service device.
6. The device of claim 1 further comprising cash-destroying apparatus.
7. The device of claim 6 wherein the cash-destroy ing apparatus includes a cash-shredding apparatus.
8. The device of claim 1 further comprising cash-marking apparatus.
9. The device of claim 8 wherein the cash-marking apparatus includes one of an indelible ink marking apparatus and an invisible material marking apparatus.