Client device method and apparatus for routing a call
View Patent ↗A telecommunication method, server and system that route an outbound telephone communication initiated by a wireless remote device through an enterprise communication network. The system also routes an incoming call to a device associated with an enterprise communication network to a plurality of telephony devices including wireless devices and other remote devices.
1. A method of routing a communication, the method comprising the steps of:
receiving over a first communication path an incoming call to a primary device telephony address;
translating the primary device telephony address into a first connection indicator for a remote device associated with said primary device telephony address;
transmitting a first data signal to the remote device, the data signal inquiring whether the incoming call is to be accepted at the remote device;
receiving a second data signal from the remote device;
determining whether the incoming call is accepted based on the second data signal; and
conditioned upon the incoming call being accepted, establishing a second communication path to the remote device using the first connection indicator and connecting the first and second paths such that the incoming call is routed to the remote device.
2. The method of claim 1 , wherein the primary device telephony address is a direct inward dial telephone number and the first connection indicator is a private number plan number associated with the network.
3. The method of claim 1 , wherein the primary device telephony address is a session initiation protocol (SIP) uniform resource identifier (URI) and the first connection indicator is a private number plan number associated with the network.
4. The method of claim 1 , wherein the primary device telephony address is an international public telecommunication numbering plan (E.164) number and the first connection indicator is a private number plan number associated with the network.
5. The method of claim 1 , wherein the primary device telephony address is a private number plan number associated with the network and the first connection indicator is a session initiation protocol (SIP) uniform resource identifier (URI).
6. The method of claim 1 , wherein the primary device telephony address is a private number plan number associated with the network and the first connection indicator is a direct inward dial number.
7. The method of claim 1 , wherein the primary device telephony address is a private number plan number associated with the network and the first connection indicator is an international public telecommunication numbering plan (E.164) number.
8. The method of claim 1 , further comprising:
determining whether the second data signal indicates that the incoming call is to be diverted to a voice mailbox; and
conditioned upon the incoming call being diverted to the voicemail establishing a third communication path to the voice mailbox and connecting the third and second paths such that the incoming call is routed to the voice mailbox.
9. The method of claim 8 , wherein the voice mailbox is associated with the primary device telephony address.
10. The method of claim 1 , wherein conditioned upon the incoming call not being accepted, the first communication path is dropped.
11. The method of claim 1 , wherein the first data signal causes an indication to occur on the remote device.
12. The method of claim 11 , wherein the indication is at least one of an audible, visual and vibrational signal.
13. The method of claim 1 , wherein translating the primary device telephony address into a first connection indicator for a remote device further comprises utilizing the primary device telephony address to access stored information.
14. The method of claim 1 , wherein the primary device telephone address is determined from a dialled number identification service (DNIS).
15. The method of claim 1 , wherein the first data signal comprises at least one of dialled number identification service (DNIS) information and automatic number identification (ANI) information.
16. The method of claim 15 , wherein the incoming call is automatically accepted based on the at least one of dialled number identification service (DNIS) information and automatic number identification (ANI) information.
17. The method of claim 15 , wherein the incoming call is automatically denied based on the at least one of dialled number identification service (DNIS) information and automatic number identification (ANI) information.
18. The method of claim 15 , wherein the incoming call is automatically diverted to a voice mailbox based on the at least one of dialled number identification service (DNIS) information and automatic number identification (ANI) information.
19. The method of claim 1 , wherein the incoming call is routed to a primary device telephone associated with the primary device telephone address prior to transmitting the first data signal to the remote device.
20. The method of claim 1 , further comprising:
translating the primary device telephone address into a second connection indicator for a second remote device associated with said primary device telephony address;
transmitting a third data signal to the second remote device, the data signal inquiring whether the incoming call is to be accepted at the second remote device;
receiving a fourth data signal from the second remote device;
determining whether the incoming call is accepted based on the fourth data signal; and
conditioned upon the incoming call being accepted, establishing a fourth communication path to the second remote device using the second connection indicator and connecting the first and fourth paths such that the incoming call is routed to the second remote device.