System for updating a calendar or task status in home care scheduling via telephony
A telephony accessible calendar system is provided for use in a home care scheduling system for scheduling multiple daily work shifts of home care providers that includes a scheduling to organize work shifts of remote operating home care workers and confirmation to obtain an electronic signature from one or more persons operating as individual signers near the end of a work shift.
1. A telephony accessible calendar system for use in a home care scheduling system for scheduling multiple daily work shifts of home care providers, comprising:
a scheduling computer system configured to organize a plurality of work shifts of remote operating home care workers and specify tasks for the work shifts;
a confirmation computer system configured to:
receive, over a voice telephony network, a clock in call from a worker of the remote operating home care workers for a work shift of the plurality of work shifts of the worker;
in response to receipt of the clock in call, transmit to the worker, over the voice telephony network, a voice reading of tasks assigned to the worker for the work shift for the worker without issuing a prompt to at least one completion status update;
in response to receipt of a first call subsequent to the clock in call, transmit to the worker, over the voice telephony network, a voice reading of the tasks assigned to the worker for the work shift of the worker, with the voice reading including prompts to provide at least one completion status update;
receive, over the voice telephony network, at least one completion status update; and
receive, over the voice telephony network, an electronic signature including at least one of a voice signature and a keypress signature affirming the completion status update.
2. A system according to claim 1 , wherein the electronic signature is provided via a confidential personal identification number (“PIN”) that is assigned to a person asked to provide verification.
3. A system according to claim 2 , wherein the electronic signature is provided via a confidential PIN used in conjunction with a voice recording for a fraud and falsification resistant electronic signature.
4. A system according to claim 2 , wherein the electronic signature is provided via a PIN used in conjunction with a voice recording as an electronic signature.
5. A system according to claim 1 , wherein the electronic signature is provided via biometric means, wherein the biometric means includes voice authentication.
6. A system according to claim 1 , wherein the electronic signature is provided by text to voice translator to read information pertaining to a shift to one or more persons, wherein information may include but is not limited to a clock in time and a non-event task completion status, and the one or more persons are prompted to provide an electronic signature to verify the information about the shift.
7. A system according to claim 1 , further comprising an indicator of the electronic signature is provided in an electronic log accessible via website in association with related information about the shift.
8. A system according to claim 7 , further comprising a voice signature module configured to record a voice recording as an electronic signature for the end of a work shift, the system further comprising an electronic log configured to maintain a record of voice recorded signatures and to provide a link to a copy of the voice-recorded signature via websites in association with related information pertaining to home care provider work shifts.
9. A system according to claim 1 , wherein the scheduling computer system is a calendar system configured to manage non-event tasks in the calendar system.
10. A system according to claim 9 , wherein the scheduling system is configured to store verification that the use of electronic signatures has been authorized.
11. A system according to claim 10 , wherein the verification that the use of electronic signatures has been authorized allows use of the confirmation module by one or more persons.
12. A system according to claim 9 , wherein the entry of a single non-event task can be made recurring on a daily, weekly, or monthly basis according to parameters set by the user.
13. A system according to claim 9 , wherein the non-event task may be assigned to one or more persons or groups of persons for completion.
14. A system according to claim 9 , wherein one or more users at remote locations may view the updated completion status of the one or more non-event tasks.
15. A system according to claim 9 , wherein an exception state may be noted relative to the completion of one or more non-event tasks and a reason provided by an assigned person.
16. A system according to claim 9 , wherein the completion status of the one or more non-event tasks is managed by a checklist interface.
17. The system of claim 1 , wherein the confirmation computer system is further configured to:
detect ending of the first call;
receive a second call subsequent to the first call; and
in response to receiving the second call, resuming a voice reading of the tasks assigned to the worker for the work shift of the worker from a point at which ending of the first call occurred.
18. The system of claim 1 , wherein the confirmation computer system is further configured to:
detect receipt of completion status updates for all tasks assigned to the worker for the work shift of the worker;
in response to detecting receipt of completion status updates for all tasks assigned to the worker for the work shift of the worker, issue a prompt, over the voice telephony network, to clock out; and
receive, over the voice telephony network, an electronic signature affirming completion of the work shift of the worker.