TYY interface module signal to communicate equipment disruption to call center
View Patent ↗The described method and system provide for determining whether to immediately contact a PSAP (Public Safety Answering Point) or attempt to communicate with a telematics services subscriber before contacting the PSAP in the event of an emergency. If a subscriber associated with the telematics unit is deaf and/or mute, and a TIM (TTY (TeleTYpewriter) Interface Module) or TTY device is not available to the subscriber, the subscriber may not be able to communicate with a call center regarding an emergency situation. Thus, expedited emergency procedures are executed by the call center in such a situation to avoid delay and facilitate the arrival of assistance as soon as possible.
1. A method for handling an emergency for a telematics-equipped vehicle, the method comprising:
determining, at a telematics unit, that an emergency has occurred;
detecting whether a TeleTYpewriter (TTY) device and a TTY Interface Module (TIM) are operational;
in response to detecting that at least one of the TTY device and the TIM is not operational, transmitting an indication to a call center that an expedited emergency procedure is to be used so as to cause the call center to contact a Public Safety Answering Point (PSAP); and
in response to detecting that the TTY device and the TIM are both operational, establishing a communication session between the telematics unit and the call center wherein a user of the telematics unit communicates with the call center via the TTY device and the TIM according to a normal emergency procedure.
2. The method of claim 1 , wherein determining that an emergency has occurred further comprises at least one of:
receiving an input from the subscriber indicating that an emergency has occurred;
receiving information that the vehicle was in an accident; and
receiving information that the vehicle airbag was deployed.
3. The method of claim 1 , further comprising:
in response to detecting that at least one of the TTY device and the TIM is not operational, before transmitting the indication to the call center that the expedited emergency procedure is to be used, determining that a subscriber associated with the telematics unit is at least one of deaf and mute.
4. A system comprising a telematics unit part of a telematics-equipped vehicle, wherein the telematics unit includes a tangible, non-transient computer-readable medium having thereon computer executable instructions for handling an emergency for the vehicle, the computer executable instructions comprising instructions for:
determining that an emergency has occurred;
detecting whether a TeleTYpewriter (TTY) device and a TTY Interface Module (TIM) are operational;
in response to detecting that at least one of the TTY device and the TIM is not operational, transmitting an indication to a call center that an expedited emergency procedure is to be used so as to cause the call center to contact a Public Safety Answering Point (PSAP); and
in response to detecting that the TTY device and the TIM are operational, establishing a communication session between the telematics unit and the call center wherein a user of the telematics unit communicates with the call center via the TTY device and the TIM according to a normal emergency procedure.
5. The system of claim 4 , wherein the instructions for determining that an emergency has occurred further comprises at least one of:
instructions for receiving an input from the subscriber indicating that an emergency has occurred;
instructions for receiving information that the vehicle was in an accident; and
instructions for receiving information that the vehicle airbag was deployed.
6. The system of claim 4 , wherein information relating to whether a subscriber associated with the telematics unit is at least one of deaf and mute is stored on the computer-readable medium.
7. The system of claim 4 , wherein the computer-executable instructions further comprise instructions for:
in response to detecting that at least one of the TTY device and the TIM is not operational, before transmitting the indication to the call center that the expedited emergency procedure is to be used, determining that a subscriber associated with the telematics unit is at least one of deaf and mute.