Systems and methods for state awareness across communication channels and statefully transitioning between communication channels

1. A method comprising:

retrieving, by a computer-based system for statefully transitioning a user between a source channel and a destination channel, data associated with the user based upon a user identifier, and in response to the user entering the destination channel that is different from the source channel;

populating, by the computer-based system, the data associated with the user in the destination channel;

transmitting, by the computer-based system, a telephone number associated with a customer service representative to a device associated with the user, wherein the telephone number is based upon information provided by the user in the source channel;

maintaining, by the computer-based system, a state awareness between communication channels; and

displaying, by the computer-based system and based upon the state awareness, an estimated wait time.

2. The method of claim 1 , wherein the destination channel is a display of a customer service representative and the populating occurs automatically.

3. The method of claim 1 , further comprising calling, by the computer-based system, a telephone number associated with the user in response to at least one of: the user answering a requisite number of questions in the source channel and the user requesting a transition to a voice destination channel.

4. The method of claim 1 , further comprising transitioning, by the computer-based system, the user to a destination channel in response to the user selecting an option on a social networking website.

5. The method of claim 1 , further comprising statefully transitioning, by the computer-based system, the user to a destination channel that is at least one of a web channel, a mobile channel, and a voice channel.

6. A system comprising:

a processor for statefully transitioning a user between a source channel and a destination channel;

a tangible, non-transitory memory communicating with the processor;

the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising:

retrieving, by the processor, data associated with the user based upon a user identifier, and in response to the user entering the destination channel that is different from the source channel;

populating, by the processor, the data associated with the user in the destination channel;

transmitting, by the processor, a telephone number associated with a customer service representative to a device associated with the user, wherein the telephone number is based upon information provided by the user in the source channel;

maintaining, by the processor, a state awareness between communication channels; and

displaying, by the processor and based upon the state awareness, an estimated wait time.

7. The system of claim 6 , wherein the destination channel is a display of a customer service representative and the populating occurs automatically.

8. The system of claim 6 , further comprising calling, by the processor, a telephone number associated with the user in response to at least one of; the user answering a requisite number of questions in the source channel and the user requesting a transition to a voice destination channel.

9. The system of claim 6 , further comprising transitioning, by the processor, the user to a destination channel in response to the user selecting an option on a social networking website.

10. The system of claim 6 , further comprising statefully transitioning, by the processor, the user to a destination channel that is at least one of a web channel, a mobile channel, and a voice channel.

11. An article of manufacture including a non-transitory, tangible computer readable medium having instructions stored thereon that, in response to execution by a computer-based system for statefully transitioning a user between a source channel and a destination channel, cause the computer-based system to perform operations comprising:

retrieving, by the computer-based system, data associated with the user based upon a user identifier, and in response to the user entering the destination channel that is different from the source channel;

populating, by the computer-based system, the data associated with the user in the destination channel;

transmitting, by the computer-based system, a telephone number associated with a customer service representative to a device associated with the user, wherein the telephone number is based upon information provided by the user in the source channel;

maintaining, by the computer-based system, a state awareness between communication channels; and

displaying, by the computer-based system and based upon the state awareness, and estimated wait time.

12. The article of claim 11 , wherein the destination channel is a display of a customer service representative and the populating occurs automatically.

13. The article of claim 11 , further comprising calling, by the computer-based system, a telephone number associated with the user in response to at least one of: the user answering a requisite number of questions in the source channel and the user requesting a transition to a voice destination channel.

14. The article of claim 11 , further comprising transitioning, by the computer-based system, the user to a destination channel in response to the user selecting an option on a social networking website.