Methods, systems, and products for notifications in security systems

1. A method, comprising:

receiving an alarm message describing an alarm detected by a security system;

associating the security system to a profile;

retrieving a contact list from the profile;

querying a presence database for each contact address in the contact list;

retrieving a location and an availability for each contact address in the contact list;

selecting a contact address in a vicinity of the security system and having the availability to receive an electronic notification;

retrieving a yard location of a physical key for physical entry to resolve the alarm; and

sending the yard location in an electronic notification to the contact address.

2. The method of claim 1 , further comprising retrieving a notification address from the profile.

3. The method of claim 2 , further comprising sending the electronic notification to the notification address to alert of the alarm.

4. The method of claim 1 , further comprising granting authority in the electronic notification for remote resolution of the alarm.

5. The method of claim 1 , further comprising retrieving an electronic key from the profile that allows physical entry to resolve the alarm.

6. A system, comprising:

a processor; and

memory storing code that when executed causes the processor to perform operations, the operations comprising:

receiving an alarm message describing an alarm detected by a security system;

retrieving a profile associated with the security system;

determining, from the profile, that the alarm cannot be remotely resolved;

retrieving a notification address from the profile;

sending an electronic notification to the notification address to alert of the alarm;

initializing a timer that counts to a final value;

retrieving a contact list from the profile in response to expiration of the timer without receipt of a response;

querying a presence database for each contact address in the contact list;

retrieving a location and an availability for each contact address in the contact list;

selecting a contact address in a vicinity of the security system and having the availability to receive an electronic notification; and

sending the electronic notification to the contact address to alert of the alarm.

7. The system of claim 6 , wherein the operations further comprise including authority in the electronic notification for remote resolution of the alarm.

8. The system of claim 6 , wherein the operations further comprise retrieving an electronic key from the profile that allows physical entry to an electronic lock to resolve the alarm.

9. The system of claim 8 , wherein the operations further comprise including the electronic key in the electronic notification for the physical entry to resolve the alarm.

10. The system of claim 8 , wherein the operations further comprise retrieving a device capability associated with the contact address.

11. The system of claim 10 , wherein the operations further comprise determining the contact address is available based on network presence and the device capability.

12. The system of claim 10 , wherein the operations further comprise retrieving a set of conditions in response to receipt of the alarm message.

13. The system of claim 12 , wherein the operations further comprise querying the set of conditions for the alarm.

14. The system of claim 13 , wherein the operations further comprise retrieving a condition associated with the alarm.

15. A memory storing instructions that when executed causes a processor to perform operations the operations comprising:

receiving an alarm message describing an alarm detected by a security system;

retrieving a profile;

retrieving a yard location of a spare physical key that permits physical entry to resolve the alarm;

retrieving a notification address from the profile;

sending the yard location in an electronic notification to the notification address to alert of the alarm;

initializing a timer that counts to a final value;

retrieving a contact list from the profile when no response is received by the final value;

querying a presence database for each contact address in the contact list;

retrieving a location and an availability for each contact address in the contact list;

selecting a contact address in a vicinity of the security system and having the availability to receive an electronic notification; and

sending the electronic notification to the contact address to alert of the alarm.

16. The memory of claim 15 , wherein the operations further comprise including authority in the electronic notification for remote resolution of the alarm.

17. The memory of claim 15 , wherein the operations further comprise determining the alarm must be resolved by physical entry.