CUSTOMER INPUT APPLICATION
A method of submitting customer-identified insights for improving a fleet of vehicles. A capturing application is distributed that allows a customer to record a customer identified insight. The capturing application is configured to transmit a recorded customer-identified insight to a receiving unit. Customer-identified insights are received at the receiving unit via a communication system. The customer-identified insights are aggregated in a storage database. The customer-identified insights in the storage database are analyzed to identify potential vehicle improvements.
1 . A method of submitting customer-identified insights for improving a fleet of vehicles, the method comprising the steps of:
distributing a capturing application to a customer that allows the customer using a vehicle to record a customer identified insight by a recording device, the customer identified insight is an idea by the customer for improving a feature of the vehicle, the capturing application transmits a recorded customer-identified insight to a receiving unit;
receiving customer-identified insights at the receiving unit via a communication system;
aggregating the customer-identified insights in a storage database unit; and
analyzing the customer-identified insights in the storage database unit by a responsible entity of a vehicle manufacturer to identify potential vehicle improvements.
2 . The method of claim 1 wherein the capturing application is installed on a recording device, wherein the capturing application provides a protocol for capturing the customer-identified insights and transmitting the customer-identified insights to a receiving unit.
3 . The method of claim 1 wherein aggregating the customer-identified insights in the storage database unit includes categorizing and archiving the customer-identified insights.
4 . The method of claim 1 wherein preference data is received with the customer-identified insights, the preference data including user-related information and vehicle-related information.
5 . The A method of claim 4 wherein analyzing the customer-identified insights includes executing a query for specific customer-identified insights utilizing the preference data.
6 . The method of claim 4 wherein the customer identified insights includes recorded video.
7 . The method of claim 4 wherein the customer identified insights includes recorded audio.
8 . The method of claim 7 wherein the recorded audio is converted from speech to text.
9 . The method of claim 8 wherein analyzing the customer-identified insights includes executing a query for specific the customer-identified insights utilizing the text.
10 . A collaboration system for improving vehicles, the system comprising:
a plurality of recording devices for recording customer-identified insights, each recording device associated with a respective one of the vehicles, the customer-identified insight is an idea by a user of the vehicle for improving a vehicle feature of the vehicle;
a centralized database unit for collecting recorded customer-identified insights from a plurality of recording devices;
a communication system for transmitting customer insights between the plurality of recording devices and a receiving unit, the centralized database being associated with the unit receiving unit for collecting the customer identified insight; and
a sharing module for extracting information from the customer-identified insights collected in the centralized database unit in response to user queries associated with efforts by users to identify potential improvements to the vehicles, the queries being executed by a responsible entity of a vehicle manufacturer.
11 . The collaboration system of claim 10 wherein the recording device includes a video recording component for capturing video of the customer-identified insights.
12 . The collaboration system of claim 10 wherein the recording device includes an audio recording component for capturing narration from a user relating to the customer-identified insights.
13 . The collaboration system of claim 10 wherein the recording device includes a capturing application, wherein the capturing application provides a protocol for capturing the customer-identified insights and transmitting the customer-identified insights to a the receiving unit associated with the centralized database unit.
14 . The collaboration system of claim 10 wherein the communication system includes a vehicle-based communication system for receiving the customer-identified insights from the recording device and transmitting the customer-identified insights to the centralized database unit.
15 . The collaboration system of claim 10 wherein the communication system includes an internet based system for receiving the customer-identified insights from the recording module device and transmitting the customer-identified insights to the centralized database unit.
16 . The collaboration system of claim 10 wherein the sharing module includes a server for categorizing the customer-identified insights based on preference data.
17 . The collaboration system of claim 10 further comprising a speech-to-text module for converting audio transmitted with the customer-identified insights to text, wherein the sharing module identifies the vehicle concepts and categorizes the customer-identified insights utilizing the text.
18 . The collaboration system of claim 10 wherein the sharing module is used to disseminate customer-identified insights to a plurality of users of a particular model of vehicle.
19 . The collaboration system of claim of claim 10 further comprising a query generating module in communication with the sharing module, wherein inputs entered from an authorized personnel are searched within the centralized database unit for generating a group of customer-identified insights relating to a vehicle concept.
20 . The collaboration system of claim of claim 10 wherein the recording device includes a smartphone.
21 . The collaboration system of claim 10 wherein the sharing module includes a vehicle-installed device.