Measuring Outcomes Via Telephony

1 . A telephony accessible calendar system for use in a home care scheduling system for scheduling multiple daily work shifts of home care providers, comprising:

a scheduling system configured to organize work shifts of remote operating home care workers and also configured to maintain entries of measured outcome information requests.

2 . A system according to claim 1 , wherein the entries can be made recurring on a daily, weekly, or monthly basis according to predetermined parameters.

3 . A system according to claim 2 , wherein the predetermined parameters are set by the user.

4 . A system according to claim 1 , wherein the scheduling system is further configured to maintain non-event tasks, wherein the non-event tasks and/or measured outcome information requests may be grouped relative to a recurring shift.

5 . A system according to claim 4 , wherein the user may copy a work shift from one date to another date, wherein copying the work shift copies the non-event tasks and/or measured outcome information requests grouped with the original work shift.

6 . A system according to claim 1 , wherein the scheduling system is further configured to maintain non-event tasks, wherein the non-event task and/or measured outcome information request may be assigned to one or more persons or groups of persons for completion.

7 . A system according to claim 1 , wherein the scheduling system is further configured to maintain non-event tasks and/or measured outcome information requests, wherein the completion status of one or more non-event tasks and/or the status and/or change in status of a measured outcome may be updated via a computer-enabled terminal connected to the Internet and/or telephony system.

8 . A system according to claim 1 , wherein the scheduling system is further configured to maintain non-event tasks and/or measured outcome information requests, wherein one or more users at remote locations may view the updated completion status of the one or more non-event tasks and/or the status and/or change in status of a measured outcome.

9 . A system according to claim 1 , wherein the scheduling system is further configured to maintain non-event tasks, wherein an exception state may be noted relative to the completion of one or more non-event tasks and a reason provided by the assigned person(s).

10 . A system according to claim 1 , wherein the scheduling system is further configured to maintain non-event tasks, wherein the completion status of the one or more non-event tasks is managed by a checklist interface.

11 . A system according to claim 1 , wherein the scheduling system is further configured to maintain non-event tasks, wherein the status and/or change in status information of one or more measured outcomes is viewable via a computer interface.

12 . A system according to claim 1 , wherein an exception state may be noted relative to the status and/or change in status of a measured outcome.

13 . A system according to claim 1 , wherein an exception state may be noted relative to the status and/or change in status of a measured outcome, wherein the parameters defining the exception state are set by a user.

14 . A system according to claim 1 , wherein an exception state may be noted relative to the status and/or change in status of a measured outcome, wherein an exception state may be noted relative to the status and/or change in status of a measured outcome and a reason provided by the assigned person(s).

15 . A system according to claim 1 , wherein an exception state may be noted relative to the status and/or change in status of a measured outcome, wherein a prompt is provided to the home care worker in the event of the exception state to provide a reason related to the status and/or change in status of a measured outcome.

16 . A system according to claim 15 , wherein the prompt is provided via a text-to-voice telephony system.

17 . A system according to claim 12 , wherein the exception state is defined based on cumulative changes in status of a measured outcome.