System, method, and computer program for automated non-sound operations by interactive voice response commands

1. A non-transitory computer readable medium encoded with computer codes, and when executed by a computing apparatus, said codes causing said computing apparatus to:

receive a command from an interactive voice response application;

identify a non-sound operation requested to be performed via the command; and

automatically perform the identified non-sound operation, the non-sound operation including uploading content to the interactive voice response application;

wherein the non-transitory computer readable medium is operable such that the command is a textual message output by the interactive voice response application;

wherein the textual message is a short message service message (SMS).

2. The non-transitory computer readable medium of claim 1 , wherein the command is received by a client device of a user.

3. The non-transitory computer readable medium of claim 2 , wherein the interactive voice response application is installed on an interactive voice response device separate from the client device of the user.

4. The non-transitory computer readable medium of claim 3 , wherein the interactive voice response device is in communication with the client device of the user via a network.

5. The non-transitory computer readable medium of claim 2 , wherein the command is received in response to an action by the client device of the user.

6. The non-transitory computer readable medium of claim 5 , wherein the action by the client device includes a message sent by the client device to the interactive voice response application.

7. The non-transitory computer readable medium of claim 1 , wherein the received command is an encoded command.

8. The non-transitory computer readable medium of claim 7 , further comprising decoding the encoded command to identify the non-sound operation requested to be performed via the command.

9. The non-transitory computer readable medium of claim 1 , wherein the non-sound operation is indicated in the command, such that the non-sound operation is identified directly from the command.

10. The non-transitory computer readable medium of claim 1 , wherein the non-sound operation is mapped to the command, such that the non-sound operation is identified by mapping the command to the non-sound operation.

11. The non-transitory computer readable medium of claim 1 , wherein the non-sound operation is exclusive of an output of speech.

12. The non-transitory computer readable medium of claim 1 , wherein the identified non-sound operation is conditionally performed based on a validation of the non-sound operation.

13. A method, comprising:

receiving a command from an interactive voice response application;

identifying a non-sound operation requested to be performed via the command; and

automatically performing the identified non-sound operation, the non-sound operation including uploading content to the interactive voice response application;

wherein the command is a textual message output by the interactive voice response application;

wherein the textual message is a short message service message (SMS).

14. A system, comprising:

a processor for:

receiving a command from an interactive voice response application;

identifying a non-sound operation requested to be performed via the command; and

automatically performing the identified non-sound operation, the non-sound operation including uploading content to the interactive voice response application;

wherein the system is operable such that the command is a textual message output by the interactive voice response application;

wherein the textual message is a short message service message (SMS).

15. The system of claim 14 , wherein the processor is coupled to memory via a bus.