SYSTEMS AND METHODS OF PROVIDING COMMUNICATIONS SERVICES
An IP telephony system allows a calling party to provide a message that is played to the called party before the called party is connected to the calling party. The message can provide information about the call that helps the called party decide whether to answer the call. In some instances, information provided by the calling party can be used by the IP telephony system to automatically determine how to the handle the call.
1 . A method of delivering a message, comprising:
receiving a request from a first party to setup a telephone call to a second party;
obtaining a message from the first party; and
causing the message to be delivered to the second party before a telephone call is connected between the first party and the second party.
2 . The method of claim 1 , wherein the obtaining step comprises obtaining the message from a telephony device used by the first party.
3 . The method of claim 2 , wherein the obtaining step comprises receiving data packets bearing the message from the first party's telephony device via a data network.
4 . The method of claim 1 , wherein the obtaining step comprises obtaining the message in the form of text, and further comprising converting the text into speech.
5 . The method of claim 1 , wherein the obtaining step comprises receiving the message in the form of an audio or video recording.
6 . The method of claim 5 , further comprising converting a spoken message into text.
7 . The method of claim 1 , wherein the obtaining step comprises recording the message.
8 . The method of claim 7 , wherein the message is a spoken message, and further comprising converting the spoken message into text.
9 . The method of claim 1 , wherein the obtaining step comprises allowing the first party to select the message from a group of predefined messages.
10 . The method of claim 1 , wherein the causing step comprises sending a push notification to the second party's telephone device that includes the message.
11 . The method of claim 1 , wherein the causing step comprises sending a notification to the second party's telephony device that includes an indication of where the second party's telephony can retrieve the message.
12 . The method of claim 11 , wherein the notification sent to the second party's telephony device includes a uniform resource locator (URL) that indicates where the message has been stored.
13 . The method of claim 1 , wherein the causing step comprises sending the message to the second party's telephony device over a data network.
14 . The method of claim 1 , wherein the causing step comprises causing the message to be played to the second party before the telephone call is connected between the first party and the second party.
15 . The method of claim 1 , wherein the causing step comprises:
setting up a call to the second party's telephony device;
playing the message to the second party via the second party's telephony device before the first party is connected to the call.
16 . The method of claim 15 , further comprising:
receiving input from the second party after the message starts playing; and
determining whether to connect the first party to the call with the second party based on the received input.
17 . A method of establishing a communication session, comprising:
receiving a request from a first party to setup the communication session to a second party;
obtaining an announcement relevant to the communication session from the first party;
delivering the announcement to the second party before the communication session is established between the first party and the second party.
18 . The method of claim 17 , wherein the obtaining step comprises obtaining information about the subject of the requested communication session, and further comprising establishing the communication session between the first party and the second party only if the subject corresponds one of a list of subjects approved by the second party.
19 . The method of claim 17 , wherein the obtaining step comprises obtaining information about the importance or urgency of the requested communication session, and further comprising establishing the communication session between the first party and the second party only if the importance or urgency of the call is greater than a threshold level defined by the second party.
20 . The method of claim 17 , wherein the obtaining step comprises obtaining information about the importance or urgency of the requested communication session, and further comprising establishing the communication session between the first party and the second party and causing one of a plurality of ringtones to be played to the second party, wherein the ringtone that is played corresponds to the indicated importance or urgency of the requested communication session.
21 . The method of claim 17 , further comprising invoking a termination action for the communication session based on the second party's reaction to the announcement.