Systems and methods of monitoring call quality
View Patent ↗When a voice over Internet protocol (VOIP) telephone call is being conducted by a mobile telephony device, measurements of at least one condition that exists for the mobile telephone device during the VOIP telephone call are taken during the duration of the telephone call. The measurements could be taken periodically as the VOIP telephone call progresses. The measured condition is one that could affect the perceived quality of the VOIP telephone call. The measurements of the at least one condition are recorded against the telephone call for later use and analysis. The recorded information may be analyzed to determine how to modify a setting of the mobile telephony device to improve the quality of VOIP telephone calls conducted with the mobile telephony device.
1. A method implemented using an information processing device having one or more processors and for monitoring and reporting call quality metrics on a mobile telephony device, comprising:
detecting, using the one or more processors, at least one condition related to an operating state of a mobile telephony device while the mobile telephony device conducts a voice over Internet protocol (VOIP) telephone call, wherein the at least one condition related to the operating state of the mobile telephony device affects call quality;
analyzing the detected at least one condition to determine if the call quality of VOIP telephone calls conducted over the mobile telephony device is improvable by taking a first type of action; and
reporting the detected at least one condition to an IP telephony system and reporting a result of the analysis to a user of the mobile telephony device.
2. The method of claim 1 , wherein the at least one condition comprises information about a strength or voltage level of a battery of the mobile telephony device during the VOIP telephone call.
3. The method of claim 1 , wherein the at least one condition comprises information about a background noise level that was present for the mobile telephony device during the VOIP telephone call.
4. The method of claim 1 , wherein the at least one condition comprises information about a strength of a wireless data connection that the mobile telephony device used to conduct the VOIP telephone call.
5. The method of claim 4 , wherein the at least one condition comprises information about a signal strength that existed between the mobile telephony device and a wireless interface that the mobile telephony device used to access a data network during the VOIP telephone call.
6. The method of claim 4 , wherein the at least one condition comprises information about a signal strength that existed between the mobile telephony device and a transceiver of a cellular service provider that the mobile telephone device used to communicate data during the VOIP telephone call.
7. The method of claim 1 , wherein the at least one condition comprises a microphone setting of the mobile telephony device during the VOIP telephone call.
8. The method of claim 1 , wherein the at least one condition comprises information about whether a user conducted the VOIP telephone call using a hands-free function provided by the mobile telephony device.
9. The method of claim 1 , wherein the detecting step comprises detecting the at least one condition periodically during the VOIP telephone call.
10. The method of claim 9 , wherein the reporting step comprises reporting the at least one condition to the IP telephony system periodically throughout a duration of the VOIP telephone call.
11. The method of claim 9 , wherein the reporting step comprises reporting a plurality of measurements of the at least one condition that were taken during the VOIP telephone call to the IP telephony system after the VOIP telephone call has been terminated.
12. A method implemented using an information processing device having one or more processors and for monitoring and reporting call quality metrics on a mobile telephony device, comprising:
detecting, using the one or more processors, at least one condition related to an operating state of a mobile telephony device while the mobile telephony device conducts a voice over Internet protocol (VOIP) telephone call, wherein the at least one condition related to the operating state of the mobile telephony device affects call quality;
analyzing the detected at least one condition to determine if the call quality of VOIP telephone calls conducted over the mobile telephony device is improvable by altering a first setting of the mobile telephony device;
causing the first setting of the mobile telephony device to be altered to improve the call quality of VOIP calls conducted over the mobile telephony device; and
reporting the detected at least one condition to an IP telephony system.
13. The method of claim 12 , wherein the causing step is conducted automatically, without user intervention.
14. The method of claim 12 , wherein the analyzing and causing steps are conducted while the VOIP telephone call is being conducted so that the call quality of the VOIP telephone call can be improved during a duration of the VOIP telephone call.
15. A system for monitoring and reporting call quality metrics on a mobile telephony device, comprising:
means for detecting at least one condition related to an operating state of a mobile telephony device while the mobile telephony device conducts a voice over Internet protocol (VOIP) telephone call, wherein the at least one condition related to the operating state of the mobile telephony device affects call quality;
means for analyzing the detected at least one condition to determine if the call quality of VOIP telephone calls conducted over the mobile telephony device is improvable by taking a first type of action; and
means for reporting the detected at least one condition to an IP telephony system and reporting a result of the analysis to a user of the mobile telephony device.
16. A system for monitoring and reporting call quality metrics on a mobile telephony device, comprising:
a detecting unit that detects at least one condition related to an operating state of a mobile telephony device while the mobile telephony device conducts a voice over Internet protocol (VOIP) telephone call, wherein the at least one condition related to the operating state of the mobile telephony device affects call quality;
an analyzing unit that analyzes the detected at least one condition to determine if the call quality of VOIP telephone calls conducted over the mobile telephony device is improvable by taking a first type of action; and
a reporting unit that reports the detected at least one condition to an IP telephony system, the reporting unit reports results of the analysis to a user of the mobile telephony device.
17. The system of claim 16 , wherein the at least one condition comprises information about a strength or voltage level of a battery of the mobile telephony device during the VOIP telephone call.
18. The system of claim 16 , wherein the at least one condition comprises information about a background noise level that was present for the mobile telephony device during the VOIP telephone call.
19. The method of claim 16 , wherein the at least one condition comprises information about a strength of a wireless data connection that the mobile telephony device used to conduct the VOIP telephone call.
20. The system of claim 19 , wherein the at least one condition comprises information about a signal strength that existed between the mobile telephony device and a wireless interface that the mobile telephony device used to access a data network during the VOIP telephone call.
21. The system of claim 19 , wherein the at least one condition comprises information about a signal strength that existed between the mobile telephony device and a transceiver of a cellular service provider that the mobile telephone device used to communicate data during the VOIP telephone call.
22. The system of claim 16 , wherein the at least one condition comprises a microphone setting of the mobile telephony device during the VOIP telephone call.
23. The system of claim 16 , wherein the at least one condition comprises information about whether a user conducted the VOIP telephone call using a hands-free function provided by the mobile telephony device.
24. The system of claim 16 , wherein the detecting unit detects the at least one condition periodically during the VOIP telephone call.
25. The system of claim 24 , wherein the reporting unit reports the at least one condition to the IP telephony system periodically throughout a duration of the VOIP telephone call.
26. The system of claim 24 , wherein the reporting unit reports a plurality of measurements of the at least one condition that were taken during the VOIP telephone call to the IP telephony system after the VOIP telephone call has been terminated.
27. A system for monitoring and reporting call quality metrics on a mobile telephony device, comprising:
a detecting unit that detects at least one condition related to an operating state of a mobile telephony device while the mobile telephony device conducts a voice over Internet protocol (VOIP) telephone call, wherein the at least one condition related to the operating state of the mobile telephony device affects call quality;
an analyzing unit that analyzes the detected at least one condition to determine if the call quality of VOIP telephone calls conducted over the mobile telephony device is improvable by altering a first setting of the mobile telephony device;
a setting unit that causes the first setting of the mobile telephony device to be altered to improve the quality of VOIP calls conducted over the mobile telephony device; and
a reporting unit that reports the detected at least one condition to an IP telephony system.