First responder wireless emergency alerting with automatic callback and location triggering
Using wireless features, a public service agency is enabled to provide alert information to first responders. An automatic call back from the first responder triggers a voice call launching a location fix on the current location of the first responder. Preferably delivery confirmation that the responder has received the message is received. Once the location fix has been completed, then driving directions with map images are sent to the first responder based on their current location and desired destination for response.
1. An alert system to provide alert information to a responder device, comprising:
an alerts engine to trigger an association of a callback communication data message and a responder device, said callback communication data message including a callback phone number;
a transmitter to transmit said callback communication data message and said callback phone number to said responder device;
a receiver to receive a reply call from said responder device in response to a call to said callback phone number;
a current location trigger module to trigger retrieval of a current location of said responder device, in response to said reply call; and
a message module to communicate a message based on said current location of said responder device, in response to said reply call.
2. The apparatus to provide alert information to a responder device according to claim 1 , wherein said responder device comprises:
a telephone device.
3. The apparatus to provide alert information to a responder device according to claim 1 , further comprising:
a responder device database to store information for use by said alerts engine relating to provisions of said responder device.
4. The apparatus to provide alert information to a responder device according to claim 1 , wherein:
said message includes said current location of said responder device.
5. The apparatus to provide alert information to a responder device according to claim 1 , wherein:
said current location of said responder device is retrieved from a location based service.
6. The apparatus to provide alert information to a responder device according to claim 1 , wherein said message comprises:
a map.
7. The apparatus to provide alert information to a responder device according to claim 1 , wherein said message comprises:
driving instructions.
8. The apparatus to provide alert information to a responder device according to claim 1 , further comprising:
an acknowledgement module to receive an acknowledgement that said responder device has received said message.
9. The apparatus to provide alert information to a responder device according to claim 8 , wherein:
said acknowledgement is initiated with a voice callback call from said responder device.
10. The apparatus to provide alert information to a responder device according to claim 9 , wherein:
said voice callback call is routed at least in part using a Public Switched Telephone Network (PSTN).
11. The apparatus to provide alert information to a responder device according to claim 8 , wherein:
said acknowledgement is routed to a location based service.
12. The apparatus to provide alert information to a responder device according to claim 1 , further comprising:
a content manager to provide content inserted into said message.
13. A method for providing alert information to a responder device, comprising:
triggering an association of a callback communication data message and an responder device, said callback communication data message including a callback phone number;
transmitting said callback communication data message and said callback phone number to said responder device;
receiving a reply call from said responder device in response to a call to said callback phone number;
triggering retrieval of a current location of said responder device, in response to said reply call; and
communicating a message based on said current location of said responder device, in response to said reply call.
14. The method for providing alert information to a responder device according to claim 13 , wherein:
said message includes said current location of said responder device.
15. The method for providing alert information to a responder device according to claim 13 , further comprising:
determining said current location of said responder device from a location based service.
16. The method for providing alert information to a responder device according to claim 13 , further comprising:
receiving an acknowledgement that said responder device has received said message.
17. The method for providing alert information to a responder device according to claim 16 , further comprising:
routing said acknowledgement to a location based service.
18. The method for providing alert information to a responder device according to claim 13 , further comprising:
initiating said acknowledgement with a voice callback call from said responder device.
19. The method for providing alert information to a responder device according to claim 18 , further comprising:
routing said voice callback call at least in part using a Public Switched Telephone Network (PSTN).