Telephone to computational device association
View Patent ↗The present invention allows for dynamic association of a computational device, such as a personal computer or personal digital assistant, with a telephone terminal. A computer-telephone adaptor or like function implemented in a telephony switch or other telephony device will receive authentication indicia. The authentication indicia may be provided by the computational device that is to be associated with the telephone terminal, or through other means. The authentication indicia may be provided by a user or generated by the computational device or by other means. To confirm the association, the user must enter confirmatory authentication indicia corresponding to the original authentication indicia through the telephone terminal.
1. A method of operating an interactive response system, comprising:
receiving a request to authenticate an association between a computational device and a communication terminal;
establishing a communication connection with the communication terminal;
sending a request for authentication information to the communication terminal via the communication connection;
receiving a response to the request for authentication information from the communication terminal; and
forwarding information determined from the response to the request for authentication information.
2. The method of claim 1 , wherein receiving the request to authenticate an association between the computational device and the communication terminal comprises receiving a request originated by a computer-telephone adaptor.
3. The method of claim 2 , wherein the request to authenticate an association between the computational device and the communication terminal is received via a telephony switch.
4. The method of claim 1 , wherein establishing the communication connection with the communication terminal comprises establishing a telephony connection via a telephony switch.
5. The method of claim 1 , wherein sending the request for authentication information comprises providing an automated voice message to the communication terminal via a telephony connection.
6. The method of claim 1 , wherein receiving the response to the request for authentication information comprises receiving signaling resulting from keypad entries on the communication terminal.
7. The method of claim 1 , wherein receiving the response to the request for authentication information comprises receiving a voice response from the communication terminal, the method further comprising performing speech recognition on the voice response.
8. The method of claim 1 , wherein forwarding information determined from the response to the request for authentication information comprises forwarding information to a computer-telephone adaptor.
9. The method of claim 1 , wherein forwarding the information determined from the response for authentication information comprises forwarding information to a network device configured to associate computational devices with communication terminals.
10. The method of claim 1 , further comprising:
receiving a request to establish a communication session with two communication terminals from a network device configured to associate computational devices with communication terminals; and
establishing the requested communication session.
11. The method of claim 1 , wherein the association between the computational device and the communication terminal allows the computational device to control at least one function of the associated communication terminal.
12. The method of claim 1 , wherein the association between the computational device and the communication terminal allows the computational device to keep track of at least one operational aspect of the communication terminal.
13. A method of operating a communications switch, comprising:
receiving a request to authenticate a communication terminal from a network device configured to associate computational devices with communication terminals;
establishing a communication connection with the communication terminal;
sending a request for authentication information to the communication terminal via the communication connection;
receiving a response to the request for authentication information from the communication terminal; and
forwarding information determined from the response to the request for authentication information.
14. The method of claim 13 , wherein sending the request for authentication information comprises providing an automated voice message to the communication terminal via a telephony connection.
15. The method of claim 13 , wherein receiving the response to the request for authentication information comprises receiving signaling resulting from keypad entries on the communication terminal.
16. The method of claim 13 , wherein receiving the response to the request for authentication information comprises receiving a voice response from the communication terminal, the method further comprising performing speech recognition on the voice response.
17. The method of claim 13 , wherein forwarding information determined from the response for authentication information comprises forwarding information to the network device configured to associate computational devices with communication terminals.
18. The method of claim 13 , further comprising:
receiving a request to establish a communication session with two communication terminals from the network device configured to associate computational devices with communication terminals; and
establishing the requested communication session.
19. The method of claim 13 , wherein the association between the computational device and the communication terminal allows the network device to control at least one function of the associated communication terminal.
20. The method of claim 13 , wherein the association between the computational device and the communication terminal allows the network device to keep track of at least one operational aspect of the communication terminal.