EVALUATING EMAIL INFORMATION AND AGGREGATING EVALUATION RESULTS

1 . A system comprising:

one or more processors; and

memory that stores computer-executable instructions that control the one or more processors to:

receive a set of emails;

process the set of emails to produce information related to the set of emails;

evaluate the information related to the set of emails to answer one or more questions and produce evaluation results; and

aggregate the evaluation results into a feedback report.

2 . The system of claim 1 , wherein to evaluate the information related to the set of emails the computer-executable instructions control the one or more processors to:

evaluate the information related to the set of emails via one or more evaluators configured to answer the one or more questions.

3 . The system of claim 2 , wherein the computer-executable instructions control the one or more processors to:

receive the one or more questions; and

initiate the one or more evaluators that evaluate the information related to the set of emails and answer the one or more questions.

4 . The system of claim 1 , wherein to process the set of emails the computer-executable instructions control the one or more processors to:

analyze the text of emails in the set of emails to provide character strings; and

provide the information related to the set of emails based on the character strings.

5 . The system of claim 1 , wherein the computer-executable instructions control the one or more processors to:

receive emails at a mailbox;

store the emails in an email store;

extract one or more character strings from each of the emails stored in the email store;

index each of the character strings extracted from the emails to a list of emails that include the character string; and

store the index in an index store.

6 . The system of claim 5 , wherein the computer-executable instructions control the one or more processors to:

transmit a query to the index store; and

receive the set of emails in response to the query.

7 . The system of claim 1 , wherein to process the set of emails the computer-executable instructions control the one or more processors to:

match character strings to emails in the set of emails;

define relationships between the character strings that match at least one of the emails in the set of emails; and

construct a graph with the character strings that match at least one of the emails in the set of emails and the relationships.

8 . The system of claim 7 , wherein the character strings are stored in a dictionary comprising:

character strings related to a case;

character strings related to a service portfolio; and

character strings derived from an analysis of the text in emails in the set of emails.

9 . The system of claim 1 , wherein the information related to the set of emails includes concepts from the set of emails and relationships between the concepts.

10 . A computer readable storage medium storing computer-executable instructions for controlling one or more processors to perform a method comprising:

transmitting a query to an index of character strings and related emails;

receiving a set of emails in response to the query;

processing the set of emails to identify character strings and relationships between the character strings;

constructing a graph that includes the character strings and the relationships;

evaluating the graph via at least one evaluator to provide evaluation results; and

aggregating the evaluation results.

11 . The computer readable storage medium of claim 10 , wherein evaluating the graph comprises:

receiving one or more questions;

initiating the at least one evaluator to evaluate the graph and answer the one or more questions; and

evaluating the graph via the at least one evaluator to answer the one or more questions.

12 . The computer readable storage medium of claim 10 , wherein processing the set of emails and constructing the graph comprises:

analyzing content of emails in the set of emails to determine significant character strings; and

constructing the graph to include the significant character strings and the relationships between the character strings and the significant character strings.

13 . The computer readable storage medium of claim 12 , wherein processing the set of emails comprises:

matching sales case character strings and service portfolio character strings and the significant character strings to emails in the set of emails; and

defining relationships between the sales case character strings and the service portfolio character strings and the significant character strings.

14 . The computer readable storage medium of claim 10 , the method comprising:

transmitting other queries to the index of character strings and related emails;

receiving other sets of emails in response to the other queries;

processing the other sets of emails to obtain other character strings and other relationships;

constructing other graphs that include the other character strings and the other relationships;

evaluating the other graphs via at least one evaluator to provide other evaluation results; and

aggregating the other evaluation results.

15 . The computer readable storage medium of claim 14 , the method comprising:

receiving one or more questions;

initiating the at least one evaluator to evaluate the graph and the other graphs and answer the one or more questions; and

evaluating the graph and the other graphs via the at least one evaluator to answer the one or more questions.

16 . A computer implemented method comprising:

storing different dictionaries, each of the different dictionaries related to a corresponding case of multiple cases;

matching each of the different dictionaries to emails;

providing information for the multiple cases based on the matching;

evaluating the information via an evaluator to provide evaluation results; and

aggregating the evaluation results.

17 . The computer implemented method of claim 16 , wherein matching comprises:

matching each of the different dictionaries to a different set of emails.

18 . The computer implemented method of claim 16 comprising:

receiving the emails at a mailbox;

storing the emails in an email store;

extracting one or more character strings from each of the emails stored in the email store;

indexing each of the character strings extracted from the emails to a list of emails that include the character string; and

storing the index in an index store.

19 . The computer implemented method of claim 18 comprising:

transmitting a query to the index store; and

receiving the emails in response to the query.

20 . The computer implemented method of claim 16 , wherein storing different dictionaries comprises:

storing character strings related to each of the multiple cases;

storing character strings related to one or more service portfolios;

analyzing textual content of the emails to determine additional character strings; and

storing the additional character strings.