System and method for automated notification
View Patent ↗Systems and methods are provided which make use of outbound calling systems to automate notification campaigns. Automated campaigns using outbound calling systems can provide a number of significant advantages over the traditional notification campaign, potentially resulting in faster, more efficient, more accurate, and more cost-effective notification campaigns.
1. A method for executing an automated network-based notification campaign implemented by at least one processor, the method comprising:
acquiring, via at least one processor, suspect account information, the suspect account information comprising customer information corresponding to an account holder of a group of account holders, a telephone number corresponding to the account holder, and campaign information, the campaign information relating to a security breach affecting the group;
transmitting, via the at least one processor, the suspect account information to an outbound calling system;
extracting, via the at least one processor, the telephone number from the suspect account information;
establishing, via the at least one processor, a network connection between the outbound calling system and the account holder using the telephone number;
running, via the at least one processor, a connection successful routine when the network connection is successfully established, wherein running the connection successful routine comprises:
communicating at least a portion of the campaign information to the account holder;
communicating to the account holder a plurality of options for responding to the security breach, the options comprising at least two of canceling an account, blocking an account, issuing a new transaction card for an account, blocking an old transaction card for an account, or speaking to a customer service representative:
receiving a response from the account holder, the response selecting at least one of the options; and
updating a connection log to reflect successful establishment of the network connection, wherein the connection log contains data on failures of connection attempts to account holders of the group; and
running, via the at least one processor, a connection unsuccessful routine when the network connection is not successfully established, wherein running the connection unsuccessful routine comprises:
updating the connection log data to reflect a failed network connection attempt.
2. The method of claim 1 , wherein the suspect account information comprises information from a compromised financial instrument.
3. The method of claim 1 , wherein the suspect account information comprises information from a non-activated financial instrument.
4. The method of claim 1 , wherein the suspect account information comprises information from a financial instrument experiencing atypical account activity.
5. The method of claim 1 , wherein the campaign information corresponds at least in part to the account holder.
6. The method of claim 1 , wherein running the connection successful routine further comprises:
prompting the account holder to collect response information; and
transmitting the response information to a database.
7. The method of claim 6 , wherein the response information comprises DTMF signals.
8. The method of claim 6 , wherein the database is a call base.
9. The method of claim 6 , wherein the database is the outbound calling system.
10. The method of claim 6 , wherein the database is directed by at least one of the outbound calling system, a prompter, or an institution.
11. The method of claim 1 , wherein running the connection successful routine further comprises:
transmitting campaign function information to a custom statement formatter;
customizing a customer statement based on the campaign function information; and
transmitting the customer statement to a peripheral device.
12. The method of claim 11 , wherein the campaign function information derives from at least one of the customer information, the campaign information, the connection log, or the response information.
13. The method of claim 11 , wherein the peripheral device is a printer.
14. The method of claim 13 , wherein the printer is a card printer.
15. The method of claim 1 , further comprising updating, via the at least one processor, the suspect account information based on the connection log.
16. The method of claim 1 , further comprising security sensitive information.
17. The method of claim 16 , wherein the security sensitive information comprises sensitive portions of at least one of the customer information, the campaign information, the connection log, or the response information.
18. A system for executing an automated network-based notification campaign, the system comprising:
a source of suspect account information, the suspect account information comprising customer information corresponding to an account holder of a group of account holders, a telephone number corresponding to the account holder, and campaign information, the campaign information relating to a security breach affecting the group;
an outbound calling system comprising a connection to a telephone network, instructions for establishing a network connection via the telephone network to the telephone number, and instructions for communicating at least a portion of the campaign information to the account holder;
a prompter comprising handling instructions for:
communicating to the account holder a plurality of options for responding to the security breach, the options comprising at least two of canceling an account, blocking an account, issuing a new transaction card for an account, blocking an old transaction card for an account, or speaking to a customer service representative; and
handling response information;
a database comprising information for establishing a connection to at least one of the outbound calling system or the prompter; and
a connection log comprising data entries indicating the failure of network connections via the telephone network.
19. The system of claim 18 , wherein the suspect account information comprises information from a compromised financial instrument.
20. The system of claim 18 , wherein the suspect account information comprises information from a non-activated financial instrument.
21. The system of claim 18 , wherein the suspect account information comprises information from a financial instrument experiencing atypical account activity.
22. The system of claim 18 , wherein the database is a call base.
23. The system of claim 18 , wherein the database is directed by at least one of the outbound calling system, the prompter, or an institution.
24. The system of claim 18 , wherein the suspect account information is adjusted to enhance the efficacy of the notification campaign by reflecting information in the connection log.
25. The system of claim 18 , further comprising a customer statement formatter.
26. The system of claim 25 , further comprising a peripheral device in operative communication with at least one of the customer statement formatter, the database, or the outbound calling system.
27. The system of claim 26 , wherein the peripheral device is a printer.
28. The system of claim 27 , wherein the printer is a card printer.
29. The system of claim 18 , wherein the peripheral device is a printer.
30. The system of claim 18 , wherein the response information comprises DTMF signals.
31. The system of claim 18 , further comprising an information security system for securing sensitive information.