Method and system for recording telephone conversations placed on hold
View Patent ↗A system and method for recording telephone conversations which have been placed on hold is provided. After a telephone conversation has been placed on hold, assuming that the conversation was being recorded, the call is designated to be in the background. Once a processor senses that a background call exists, a check is performed to determine if there is a downlink connection for this call. If there is, a new communication channel is opened so that the background call can be recorded and then appended to the original recording.
1. A method comprising:
recording an original call as an active call recording;
receiving a second telephone call;
designating the second telephone call as a foreground call;
designating the original call as a call on hold;
verifying that a downlink audio stream exists for the call on hold;
recording the call on hold if the downlink audio stream exists and recording the second telephone call as the active call recording; and
placing an audio marker where the recording of the original call has been interrupted.
2. The method of claim 1 wherein designating the original call comprises:
setting a flag associated with the original call from foreground to background.
3. The method of claim 1 wherein recording the call on hold comprises:
opening a separate communication channel for the call on hold; and
storing a data stream associated with the call on hold in a database.
4. The method of claim 1 further comprising:
indexing the active call recording to indicate that recording of the original call has been interrupted.
5. The method of claim 4 further comprising:
determining a location of a database; and
transmitting an address associated with the location to a processor.
6. The method of claim 5 wherein indexing the active call comprises:
inserting a pointer; and
storing the address associated with the location in the pointer.
7. The method of claim 4 wherein indexing the active call comprises:
placing an audio placeholder where the recording of the original call has been interrupted.
8. The method of claim 1 wherein designating the original call comprises:
checking a flag associated with the original call, the flag indicating if the call is the foreground call or the call on hold.
9. The method of claim 1 wherein verifying that a downlink audio stream exists comprises:
retrieving characteristics of the original call; and
analyzing the characteristics of the original call.
10. The method of claim 1 further comprising:
ending the recording of the call on hold; and
indexing the recording of the call on hold to indicate that recording of the call on hold has been interrupted.