HOME WIRING TEST SYSTEMS AND METHOD
A system for testing a conductor of a structure can include a test device connected to the conductor. The test device is configured to test an electrical characteristic of the conductor and to produce a test result based at least in part on the electrical characteristic. A service provider network may be configured to communicate with the test device to initiate a test and/or to obtain the test result. A customer may use a computing device to obtain information regarding the test result, as well as guidance for troubleshooting and resolving a problem detected with the electrical conductor, such as a fault.
1 . A method of testing a conductor for carrying a communications service at a customer premises with a test device in the customer's premises and a computerized device separate from the test device, the method comprising:
with the test device, measuring at least one parameter of the conductor and producing a test result based at least in part on the at least one parameter; and
communicating the test result to the computerized device.
2 . The method of claim 1 , further comprising:
presenting through a user interface of the computerized device, information regarding the test result to a customer who receives the service.
3 . The method of claim 2 , wherein:
the computerized device comprises an automated voice response system and the user interface comprises a speech generator.
4 . The method of claim 3 , wherein:
communicating the test result to the computerized device comprises transmitting the test result encoded as one or more signaling tones.
5 . The method of claim 3 , further comprising:
conditioning a service flow based on the test result.
6 . The method of claim 5 , wherein:
conditioning a service flow comprises selectively routing a service call from the customer to a human customer service representative based on the test result.
7 . The method of claim 2 , wherein:
the computerized device comprises a computer with a display and presenting the information comprises rendering graphical information on the display.
8 . The method of claim 2 , wherein:
the computerized device comprises a web server associated with an operator of the communications service.
9 . The method of claim 2 , wherein:
the computerized device comprises a line test system.
10 . The method of claim 2 , wherein:
the computerized device comprises a smartphone.
11 . The method of claim 2 , wherein the information regarding the test result comprises instructions for troubleshooting a service-affecting condition at the premises.
12 . The method of claim 1 , further comprising:
sending from the computerized device to the test device a command to the test device to initiate a measurement sequence.
13 . The method of claim 1 , wherein the conductor is at least one of telephone wiring, Ethernet cable, cable wiring, or power line wiring.
14 . The method of claim 1 , further comprising:
determining whether the customer's premises support a service upgrade for the communications service.
15 . A method of providing information to a user regarding a test result produced by a test device from a measurement of an electrical characteristic of a conductor for carrying a communications service within a customer premises, the method comprising:
with at least one processor:
receiving the test result;
accessing the information regarding the test result; and
presenting the information regarding the test result to the user.
16 . The method of claim 15 , wherein:
the information regarding the test result comprises an indication of a condition, within the customer premises or outside of the customer premises, affecting the communication service.
17 . The method of claim 15 , wherein:
the information regarding the test result comprises instructions for performing actions to detect or localize a service-affecting condition within the customer premises.
18 . The method of claim 15 , wherein:
the information regarding the test result comprises instructions for performing actions to correct a service-affecting condition within the customer premises.
19 . The method of claim 18 , wherein:
the communication service comprises DSL service; and
the information regarding the test result comprises instructions to install a microfilter
20 . The method of claim 18 , wherein:
the test result comprises a quiet line measurement; and
the information regarding the test result comprises instructions to remove a source of interference.
21 . The method of claim 15 , wherein:
receiving the test result comprises receiving user input indicating a test code displayed by the test device.
22 . The method of claim 15 , wherein:
accessing the information regarding the test result comprises downloading the information over a communication network.
23 . The method of claim 15 , wherein:
accessing the information regarding the test result comprises retrieving audio-visual information from a memory of a computing device comprising the at least one processor.
24 . A method for testing a conductor for carrying a communications service within a customer premises, the method comprising:
with at least one computerized device:
sending a command to a test device separate from the at least one computerized device, the test device being located on the customer's premises, to test an electrical characteristic of the conductor;
receiving a test result from the test device determined based at least in part on the electrical characteristic; and
determining whether a service-affecting condition exists for delivering the communications service at the customer premises based at least in part on the test result.
25 . The method of claim 24 , wherein:
the at least one computerized device comprises a telephone line test system.
26 . The method of claim 25 , wherein:
the method further comprises, with the line test system, measuring a condition of a line carrying the communication service to the customer premises; and
determining whether a service-affecting condition exists comprises determining whether the service-affecting condition exists based at least in part on the test result and the measurement of the condition on the line.
27 . The method of claim 26 , wherein:
the service-affecting condition comprises a service affecting condition within the customer premises; and
the method further comprises providing information to the customer regarding resolving the service affecting condition.
28 . The method of claim 26 , wherein:
the service-affecting condition comprises a service affecting condition in a service provider network leading to the customer premises; and
the method further comprises dispatching a repair person to resolve the service-affecting condition.
29 . The method of claim 1 , wherein the conductor is within the customer premises or outside of the customer premises.
30 . The method of claim 1 , further comprising:
with the test device, receiving manual input at the test device from a user of the test device to initiate a test,
wherein the measuring of the at least one parameter of the conductor is performed in response to receiving the manual input.
31 . The method of claim 15 , wherein the measurement of the electrical characteristic of the conductor includes analyzing a protocol-based communication between first and second devices through the conductor.
32 . The method of claim 31 , wherein the first and second devices are located at the customer premises.
33 . The method of claim 1 , wherein the test device is configured to be integrated within another device.
34 . The method of claim 1 , wherein the test device is configured to be integrated within a modem, set-top-box, or interface.
35 . The method of claim 31 , wherein the protocol-based communication is according to a MoCA, HPNA or G.hn protocol.
36 . The method of claim 16 , wherein the information regarding the test condition identifies whether the condition is within the customer premises or outside of the customer premises.
37 . The method of claim 36 , wherein the information regarding the test condition indicates missing or non-operational customer premises equipment or missing or non-operational equipment in a service provider network.
38 . The method of claim 15 , wherein the measurement of the electrical characteristic of the conductor is performed by hardware configured to communicate according to at least one of a MoCA, HPNA or G.hn protocol.
39 . The method of claim 38 , wherein the measurement of the electrical characteristic comprises a metallic line test.
40 . The method of claim 39 , wherein the measurement of the electrical characteristic of the conductor further includes analyzing a protocol-based communication between first and second devices through the conductor, wherein the information regarding the test result is provided to the user based on analyzing a result of the metallic line test and the protocol-based communication.