Telephone exchange system, communication apparatus, telephone incoming call method, and non-transitory computer readable medium storing program
View Patent ↗A telephone incoming call control unit 21 B of a communication apparatus B 20 B counts the total number of incoming calls and the number of incoming calls for each communication type indicating the breakdown of incoming call operations, as incoming call history data 21 B for each telephone terminal B 30 B as a slave unit, retrieves the incoming call history data 21 B upon arrival of an incoming call from a certain calling party for the telephone terminal B 30 B, extracts incoming call history data on the calling party from which the telephone terminal has received the incoming call, transmits the data to the telephone terminal when the telephone terminal is in an idle state, and causes an indicator 31 B of the telephone terminal to display the data. The telephone incoming call control unit 21 B thereafter transmits the call signal to the telephone terminal.
1. A telephone exchange system comprising:
a communication apparatus that controls communication between telephone terminals each connected as a unit; and
the telephone terminals, wherein
the said communication apparatus includes incoming call history data storing the number of busy incoming calls indicating the number of denied incoming calls due to a busy state of the telephone terminal, for each of the telephone terminals,
upon detecting an incoming call from a calling party to the telephone terminal, prior to an operation of transmitting an incoming call signal to the said telephone terminal, the said communication apparatus retrieves the incoming call history data on the said telephone terminal and
extracts history data of the incoming calls from the said calling party to the said telephone terminal, and when the said telephone terminal is in an idle state, the said communication apparatus transmits the extracted history data of the said calling party to the said telephone terminal and
transmits the incoming call signal to the said telephone terminal.
2. The telephone exchange system according to claim 1 , wherein upon receiving from the telephone terminal a reference request for the incoming call history data, the said communication apparatus transmits the incoming call history data on the telephone terminal to the telephone terminal requesting the incoming call history data.
3. The telephone exchange system according to claim 1 wherein
the telephone terminal includes an indicator that displays various information, and
upon receiving from the communication apparatus incoming call history data of the calling party, the telephone terminal displays the received incoming call history data on the indicator.
4. The telephone exchange system according to claim 1 , wherein the incoming call history data further includes the number of incoming call failures which indicate the number of incoming calls denied due to a failure or handset off-hook of the telephone terminal.
5. The telephone exchange system according to claim 1 , wherein the communication apparatus includes incoming call configuration data which controls an operation of recording the incoming call history data for each of the telephone terminals, the incoming call configuration data being arbitrarily configurable and changeable by a user of the telephone terminal.
6. A telephone exchange system according to claim 5 , wherein the incoming call configuration data of the communication apparatus includes at least one of: configuration data which specifies a period in which the number of previous incoming calls is counted; configuration data which specifies each type of the incoming call history data to be transmitted to the telephone terminal; and configuration data which specifies whether or not to reset the number of previous incoming calls in the incoming call history data based on an instruction from the telephone terminal.
7. A communication apparatus that includes at least a telephone incoming call control unit, incoming call history data and incoming call configuration data, where the said communication apparatus controls communication between telephone terminals each connected as a unit, and the telephone incoming call control unit includes hardware wherein
the telephone incoming call control unit controls incoming call history data storing the number of busy incoming calls which indicate the number of denied incoming calls due to a busy state of the telephone terminal, for each of the telephone terminals, and
upon detecting an incoming call from a calling party to the telephone terminal, prior to an operation of transmitting an incoming call signal to the telephone terminal, the telephone incoming call control unit retrieves the incoming call history data on the telephone terminal,
the telephone incoming call control unit extracts history data of the incoming calls from the calling party to the said telephone terminal, and when the telephone terminal is in an idle state, transmits the extracted history data of the incoming calls from the calling party to the telephone terminal, and
the telephone incoming call control unit transmits the incoming call signal to the telephone terminal.
8. The communication apparatus according to claim 7 , wherein upon receiving a reference request for the incoming call history data from the telephone terminal, the communication apparatus transmits the incoming call history data on the telephone terminal to the requesting telephone terminal.
9. The communication apparatus according to claim 7 , wherein the incoming call history data further includes the number of incoming call failures which indicate the number of incoming calls denied due to a failure or a handset of the telephone terminal being off-hook.
10. The communication apparatus according to claim 7 , wherein the communication apparatus includes incoming call configuration data to control an operation of recording incoming call history data for each of the telephone terminals, the incoming call configuration data being arbitrarily configurable and changeable by a user of the telephone terminal.
11. The communication apparatus according to claim 10 , wherein the incoming call configuration data includes at least one of: configuration data which specifies a period in which the number of previous incoming calls is counted; configuration data which specifies each type of the incoming call history data to be transmitted to the telephone terminal; and configuration data which specifies whether or not to reset the number of previous incoming calls in the incoming call history data, based on an instruction from the telephone terminal.
12. The communication apparatus according to claim 7 , wherein the communication apparatus is one of a key telephone unit and a private branch exchange (PBX) system.
13. A telephone incoming call method in a telephone exchange system comprising a communication apparatus that controls communication between telephone terminals each connected as a unit, and the telephone terminals, the method comprising:
recording, by the communication apparatus, the number of busy incoming calls which indicates the number of incoming calls denied due to a busy state of the telephone terminal, for each of the telephone terminals, as incoming call history data;
upon detecting an incoming call from a calling party to the telephone, retrieving, prior to an operation of transmitting a call signal to the telephone terminal by the communication apparatus, the incoming call history data on the telephone terminal;
extracting, by the communication apparatus, incoming call history data from which the telephone terminal has received the incoming call, from the incoming call history data on the telephone terminal, and when the telephone terminal is in an idle state, transmitting the extracted incoming call history data of the calling party to the said telephone terminal; and
transmitting, by the said communication apparatus, the call signal to the telephone terminal.
14. The telephone incoming call method according to claim 13 , wherein upon receiving a reference request for the incoming call history data from the telephone terminal, the communication apparatus transmits to the telephone terminal requesting the incoming call history data, the incoming call history data on the telephone terminal.
15. The telephone incoming call method according to claim 13 , wherein the incoming call history data further includes the number of incoming call failures which indicate the number of denied incoming calls due to a failure or handset of the telephone terminal being off hook.
16. The telephone incoming call method according to claim 13 , wherein the communication apparatus includes incoming call configuration data which controls an operation of recording the incoming call history data for each of the telephone terminals, the incoming call configuration data being arbitrarily configurable and changeable by a user of the telephone terminal.
17. The telephone incoming call method according to claim 16 , wherein the incoming call configuration data of the communication apparatus includes at least one of: configuration data which specifies a period in which the number of previous incoming calls is counted; configuration data which specifies each type of the incoming call history data to be transmitted to the telephone terminal; and configuration data which specifies whether or not to reset the number of previous incoming calls in the incoming call history data based on an instruction from the telephone terminal.
18. A non-transitory computer readable medium storing a telephone incoming call program for causing a computer to execute the telephone incoming call method according to claim 13 as an executable program.