Terminal diagnosis self correction method and system
View Patent ↗Terminal diagnosis self correction is disclosed. A service inquiry is received regarding a problem with a terminal from a user. Terminal statistics are obtained remotely from the terminal and stored in a site diagnosis log. An initial diagnosis is determined with a site diagnostic tool using the terminal statistics. The initial diagnosis is stored in the site diagnosis log. A technician is dispatched to repair the terminal. Terminal statistics are obtained locally at the terminal and stored in an onsite validation tool log. An onsite diagnosis is determined using an onsite validation tool and stored the onsite validation tool log. The initial and onsite diagnoses are compared. In response to a difference between the initial and onsite diagnoses, the remotely and locally obtained terminal statistics are compared. The site diagnostic tool is adjusted based on the initial diagnosis, the onsite diagnosis, and the remote and local terminal statistics.
1. A method comprising:
receiving a service inquiry relating to a problem with a first terminal;
obtaining first terminal statistics remotely from the first terminal;
storing the first terminal statistics in a site diagnosis log;
determining an initial diagnosis with a site diagnostic tool using the first terminal statistics;
storing the initial diagnosis in the site diagnosis log;
dispatching a technician to repair the first terminal;
obtaining second terminal statistics locally at the first terminal;
storing the second terminal statistics in an onsite validation tool log;
determining an onsite diagnosis using an onsite validation tool;
storing the onsite diagnosis in the onsite validation tool log;
comparing the initial diagnosis and the onsite diagnosis;
comparing the first terminal statistics and the second terminal statistics in response to a difference between the initial diagnosis and the onsite diagnosis; and
adjusting the site diagnostic tool based on the initial diagnosis, the onsite diagnosis, the first terminal statistics, and the second terminal statistics.
2. The method of claim 1 , wherein terminal statistics include uplink statistics and downlink statistics.
3. The method of claim 1 , wherein terminal statistics include at least a reception power, a transmission power, and a signal to noise ratio.
4. The method of claim 1 , wherein the initial diagnosis includes a characterization of at least one a component, an alignment, an uplink channel, and a downlink channel, as at least one of degraded and bad.
5. The method of claim 1 , further comprising determining an onsite repair to resolve the problem.
6. The method of claim 1 , further comprising storing corrective actions taken during an onsite repair to resolve the problem and adjusting the site diagnostic tool based on the corrective actions taken.
7. The method of claim 1 , further comprising storing possible corrective actions based on an onsite diagnosis.
8. The method of claim 1 , wherein a threshold used by the site diagnostic tool is modified.
9. The method of claim 1 , wherein a range used by the site diagnostic tool is modified.
10. The method of claim 1 , wherein a diagnosis correction tool automatically adjusts the site diagnostic tool.
11. A system comprising:
a computer readable medium storing terminal diagnostic information; and
at least one processing device operably coupled to the computer readable medium, the at least one processing device executing instructions to:
receive a service inquiry relating to a problem with a first terminal;
obtain first terminal statistics remotely from the first terminal;
store the first terminal statistics in a site diagnosis log;
determine an initial diagnosis with a site diagnostic tool using the first terminal statistics;
store the initial diagnosis in the site diagnosis log;
dispatch a technician to repair the first terminal;
obtain second terminal statistics locally at the first terminal;
store the second terminal statistics in an onsite validation tool log;
determine an onsite diagnosis using an onsite validation tool;
store the onsite diagnosis in the onsite validation tool log;
compare the initial diagnosis and the onsite diagnosis;
compare the first terminal statistics and the second terminal statistics in response to a difference between the initial diagnosis and the onsite diagnosis; and
adjust the site diagnostic tool based on the initial diagnosis, the onsite diagnosis, the first terminal statistics, and the second terminal statistics.
12. The system of claim 11 , wherein terminal statistics include uplink statistics and downlink statistics.
13. The system of claim 11 , wherein terminal statistics include at least a reception power, a transmission power, and a signal to noise ratio.
14. The system of claim 11 , wherein the initial diagnosis includes a characterization of at least one a component, an alignment, an uplink channel, and a downlink channel, as at least one of degraded and bad.
15. The system of claim 11 , further comprising determining an onsite repair to resolve the problem.
16. The system of claim 11 , further comprising storing corrective actions taken during an onsite repair to resolve the problem and adjusting the site diagnostic tool based on the corrective actions taken.
17. The system of claim 11 , further comprising storing possible corrective actions based on an onsite diagnosis.
18. The system of claim 11 , wherein a threshold used by the site diagnostic tool is modified.
19. The system of claim 11 , wherein a range used by the site diagnostic tool is modified.
20. The system of claim 11 , wherein a diagnosis correction tool automatically adjusts the site diagnostic tool.