System and method for independently authorizing auxiliary communication services
Systems and methods which determines the likelihood that a calling (or in some cases the called) user will pay for a particular auxiliary service are described. A system of an embodiment considers the user's credit risk and his/her propensity to pay, when deciding if the user is eligible for a particular auxiliary service. A methodology used for determining propensity to pay for an auxiliary service according to embodiments is independent from a determination of propensity to pay for a basic calling service. Thus, the criteria used, and the weight given to each criteria, for determining eligibility for auxiliary services can be different from the criteria and criteria weight used for basic communication connections.
1. A method, comprising:
performing, by one or more computer systems:
detecting when a particular user has placed a calling connection that results in an opportunity to use a message service;
determining, in response to the detection, eligibility options of the particular user to use one or more message options, wherein at least one of the eligibility options is dependent upon a credit factor of the particular user, and wherein the credit factor includes at least one factor selected from the group consisting of: a credit risk associated with the user, a metric indicating the user's propensity to pay, and the user's credit history; and
communicating to the particular user the determined ones of the eligibility options.
2. The method of claim 1 , wherein at least one of the eligibility options is dependent upon a length of stay by the user at a facility served with the message service.
3. The method of claim 1 , wherein at least one of the eligibility options is dependent upon a potential profit margin available for the type of the calling connection.
4. The method of claim 1 , wherein the credit factors are contemporaneous decile factors of the particular user.
5. The method of claim 1 , wherein the message service includes at least one service selected from the group consisting of: leaving a voicemail message, retrieving a voicemail message, and leaving a reply voicemail message in response to a retrieved voicemail message.
6. The method of claim 1 , wherein the particular user is either a person calling an incarcerated person or an incarcerated person.
7. The method of claim 1 , wherein the eligibility options include at least one option selected from the group consisting of: an identity of a user eligible for leaving a message, an identity of a user to whom a message is being directed, a credit availability of a user, and an establishment of a new account by a user.
8. The method of claim 1 , wherein the eligibility option is dependent upon a user paying a fee to: leave a message, listen to a message, or retrieve a message.
9. The method of claim 1 , wherein the user is a resident of a controlled-environment facility, wherein the calling connection involves a non-resident of the controlled-environment facility, and wherein the controlled-environment facility is a prison or jail.
10. A system, comprising:
at least one processor; and
a memory coupled to the at least one processor, the memory configured to store instructions executable by the at least one processor to cause the system to:
detecting when a particular user has placed a calling connection that results in an opportunity to use a message service;
determining, in response to the detection, eligibility options of the particular user to use one or more message options, wherein at least one of the eligibility options is dependent upon a credit factor of the particular user, and wherein the credit factor includes at least one factor selected from the group consisting of: a credit risk associated with the user, a metric indicating the user's propensity to pay, and the user's credit history; and
communicating to the particular user the determined ones of the eligibility options.
11. The system of claim 10 , wherein at least one of the eligibility options is dependent upon a potential profit margin available for the type of the calling connection.
12. The system of claim 10 , wherein the message service includes at least one service selected from the group consisting of: leaving a voicemail message, retrieving a voicemail message, and leaving a reply voicemail message in response to a retrieved voicemail message.
13. The system of claim 10 , wherein the eligibility options include at least one option selected from the group consisting of: an identity of a user eligible for leaving a message, an identity of a user to whom a message is being directed, a credit availability of a user, and an establishment of a new account by a user.
14. The system of claim 10 , wherein the user is a resident of a controlled-environment facility, wherein the calling connection involves a non-resident of the controlled-environment facility, and wherein the controlled-environment facility is a prison or jail.
15. A method, comprising:
performing, by one or more computer systems:
detecting when a particular user has placed a calling connection that results in an opportunity to use a message service;
determining, in response to the detection, eligibility options of the particular user to use one or more message options, wherein at least one of the eligibility options is dependent upon a potential profit margin available for the type of the calling connection; and
communicating to the particular user the determined ones of the eligibility options.
16. The method of claim 15 , wherein at least one of the eligibility options is dependent upon a credit factor of the particular user.
17. The method of claim 16 , wherein the credit factor includes at least one factor selected from the group consisting of: a credit risk associated with the user, a metric indicating the user's propensity to pay, and the user's credit history.
18. The method of claim 15 , wherein the message service includes at least one service selected from the group consisting of: leaving a voicemail message, retrieving a voicemail message, and leaving a reply voicemail message in response to a retrieved voicemail message.
19. The method of claim 15 , wherein the user is a resident of a controlled-environment facility, wherein the calling connection involves a non-resident of the controlled-environment facility, and wherein the controlled-environment facility is a prison or jail.
20. A method, comprising:
performing, by one or more computer systems:
detecting when a particular user has placed a calling connection that results in an opportunity to use a message service, wherein the message service includes at least one service selected from the group consisting of: leaving a voicemail message, retrieving a voicemail message, and leaving a reply voicemail message in response to a retrieved voicemail message;
determining, in response to the detection, eligibility options of the particular user to use one or more message options; and
communicating to the particular user the determined ones of the eligibility options.
21. The method of claim 20 , wherein at least one of the eligibility options is dependent upon a credit factor of the particular user.
22. The method of claim 21 , wherein the credit factor includes at least one factor selected from the group consisting of: a credit risk associated with the user, a metric indicating the user's propensity to pay, and the user's credit history.
23. The method of claim 20 , wherein at least one of the eligibility options is dependent upon a potential profit margin available for the type of the calling connection.
24. The method of claim 20 , wherein the message service includes at least one service selected from the group consisting of: leaving a voicemail message, retrieving a voicemail message, and leaving a reply voicemail message in response to a retrieved voicemail message.
25. The method of claim 20 , wherein the eligibility options include at least one option selected from the group consisting of: an identity of a user eligible for leaving a message, an identity of a user to whom a message is being directed, a credit availability of a user, and an establishment of a new account by a user.
26. The method of claim 20 , wherein the user is a resident of a controlled-environment facility, wherein the calling connection involves a non-resident of the controlled-environment facility, and wherein the controlled-environment facility is a prison or jail.
27. A method, comprising:
performing, by one or more computer systems:
detecting when a particular user has placed a calling connection that results in an opportunity to use a message service;
determining, in response to the detection, eligibility options of the particular user to use one or more message options, wherein the eligibility options include at least one option selected from the group consisting of: an identity of a user eligible for leaving a message, an identity of a user to whom a message is being directed, a credit availability of a user, and an establishment of a new account by a user; and
communicating to the particular user the determined ones of the eligibility options.
28. The method of claim 27 , wherein at least one of the eligibility options is dependent upon a credit factor of the particular user.
29. The method of claim 28 , wherein the credit factor includes at least one factor selected from the group consisting of: a credit risk associated with the user, a metric indicating the user's propensity to pay, and the user's credit history.
30. The method of claim 27 , wherein at least one of the eligibility options is dependent upon a potential profit margin available for the type of the calling connection.
31. The method of claim 27 , wherein the message service includes at least one service selected from the group consisting of: leaving a voicemail message, retrieving a voicemail message, and leaving a reply voicemail message in response to a retrieved voicemail message.
32. The method of claim 27 , wherein the user is a resident of a controlled-environment facility, wherein the calling connection involves a non-resident of the controlled-environment facility, and wherein the controlled-environment facility is a prison or jail.