Method and apparatus for managing load on service devices in a communication network

1. A relay device comprising:

a communication interface and a processor for relaying messages, via the communication interface, between a communication device and service devices, the processor enabled to:

determine that the service devices are available after being unavailable; and, in response,

block incoming messages associated with a subset of the service devices, the incoming messages from the communication device; and

after the incoming messages are blocked:

stop blocking respective incoming messages associated with a given service device of the subset of service devices when a volume of messages associated with the given service device falls below a threshold value;

stop blocking the incoming messages associated with one or more of the subset of service devices after receiving a plurality of indications to relay messages respectively associated with the each of the service devices in the subset, the plurality of indications received one after the other from an administrative device; and,

relay the incoming messages associated with one or more of the subset of service devices for receipt by the one or more of the subset of service devices based on a priority order of the subset of service devices such that the incoming messages are relayed to a service device of the subset of the service devices having a higher priority before being relayed to another service device of the subset of service devices having a lower priority.

2. The relay device of claim 1 , wherein the processor is further enabled to block incoming messages associated with the subset of the service devices by one or more of:

dropping the incoming messages;

transmitting the incoming messages back to the communication device acknowledging receipt of the incoming messages; and,

sending respective notifications back to the communication device that the incoming messages have been rejected.

3. The relay device of claim 1 , wherein each of the incoming messages comprises a respective identifier associated with a respective service provided by one or more of the service devices, and wherein the processor is further enabled to determine that the incoming messages are associated with the subset via the respective identifiers.

4. The relay device of claim 1 , further comprising at least one of a router, a relay, a switch and a firewall.

5. A method comprising:

determining, at a processor of a relay device, that the service devices are available after being unavailable, the relay device comprising a communication interface and the processor for relaying messages, via the communication interface, between a communication device and the service devices; and, in response,

blocking, via the processor, incoming messages associated with a subset of the service devices, the incoming messages from the communication device; and

after the incoming messages are blocked:

stop blocking respective incoming messages associated with a given service device of the subset of service devices when a volume of messages associated with the given service device falls below a threshold value;

stop blocking the incoming messages associated with one or more of the subset of service devices after receiving a plurality of indications to relay messages respectively associated with the each of the service devices in the subset, the plurality of indications received one after the other from an administrative device; and,

relaying the incoming messages associated with one or more of the subset of service devices for receipt by the one or more of the subset of service devices based on a priority order of the subset of service devices such that the incoming messages are relayed to a service device of the subset of the service devices having a higher priority before being relayed to another service device of the subset of service devices having a lower priority.

6. The method of claim 5 , further comprising blocking incoming messages associated with the subset of the service devices by one or more of:

dropping the incoming messages;

transmitting the incoming messages back to the communication device acknowledging receipt of the incoming messages; and,

sending respective notifications back to the communication devices that the incoming messages have been rejected.

7. The method of claim 5 , wherein each of the incoming messages comprises a respective identifier associated with a respective service provided by one or more of the service devices, and wherein the method further comprises determining that the incoming messages are associated with the subset via the respective identifiers.

8. A non-transitory computer program product, comprising a non-transitory computer usable medium having a computer readable program code adapted to be executed to implement a method comprising:

determining, at a processor of a relay device, that the service devices are available after being unavailable, the relay device comprising a communication interface and a processor for relaying messages, via the communication interface, between a communication device and the service devices; and, in response,

blocking incoming messages associated with a subset of the service devices, the incoming messages from the at least one communication device; and

after the incoming messages are blocked:

stop blocking respective incoming messages associated with a given service device of the subset of service devices when a volume of messages associated with the given service device falls below a threshold value;

stop blocking the incoming messages associated with one or more of the subset of service devices after receiving a plurality of indications to relay messages respectively associated with the each of the service devices in the subset, the plurality of indications received one after the other from an administrative device; and,

relaying the incoming messages associated with one or more of the subset of service devices for receipt by the one or more of the subset of service devices based on a priority order of the subset of service devices such that the incoming messages are relayed to a service device of the subset of the service devices having a higher priority before being relayed to another service device of the subset of service devices having a lower priority.

9. The non-transitory computer program product of claim 8 , wherein the method further comprises blocking incoming messages associated with the subset of the service devices by one or more of:

dropping the incoming messages;

transmitting the incoming messages back to the communication device acknowledging receipt of the incoming messages; and,

sending respective notifications back to the communication devices that the incoming messages have been rejected.

10. The non-transitory computer program product of claim 8 , wherein each of the incoming messages comprises a respective identifier associated with a respective service provided by one or more of the service devices, and wherein the method further comprises determining that the incoming messages are associated with the subset via the respective identifiers.