Mobile terminal device, operation procedure communication system, and operation communication method
An operation procedure communication system includes an information processing device for communicating an operation procedure and an information processing device for receiving the operation procedure. The information processing device for communicating the operation procedure includes: an operation acquisition unit for identifying and storing an input applied to an own terminal device and various states of the own terminal device in a period from application of a first predetermined operation to application of a second predetermined operation; an operation conversion unit for converting operation log stored by the operation acquisition unit to a text and/or a file to be reproduced as depiction; and an operation procedure transmission unit for transmitting an operation explanation acquired by the conversion by the operation conversion unit via communications means. The information processing device for receiving the operation procedure includes an operation procedure presenting unit for presenting the operation explanation which is transmitted from the information processing device for communicating the operation procedure and acquired via the communications means to a user.
1. A mobile terminal device, comprising:
an operation acquisition unit which identifies and stores an operation applied to the own mobile terminal device in a period from application of a start application operation to application of a stop application operation;
an operation conversion unit which converts an operation log stored by the operation acquisition unit into data which is used as an operation explanation and is to be presented to a person receiving explanations; and
an operation procedure transmission unit which transmits the operation explanation converted into the data by the operation conversion unit, and
wherein the operation procedure transmission unit acquires an operation number associated with models of mobile terminal devices from operation correspondence list information stored and held in advance, acquires additional information on an operation procedure corresponding to the own mobile terminal device or the terminal of the person receiving explanations so that the additional information includes at least the operation number, and transmits the operation explanation and the additional information to the terminal of the person receiving explanations.
2. A mobile terminal device according to claim 1 , wherein:
the operation acquisition unit identifies and stores, in addition to the operation applied to the own mobile terminal device, a screen display and/or a sound during the operation in the period from the application of the start application operation to the application of the stop application operation;
the operation conversion unit converts the operation log stored by the operation acquisition unit into a sentence to be displayed and/or a file to be reproduced in the form of a depiction, as the operation carried out between the start application operation and the stop application operation; and
the operation procedure transmission unit transmits the operation explanation converted into the sentence or the file by the operation conversion unit to a terminal of the person receiving explanations.
3. A mobile terminal device according to claim 2 , wherein the operation procedure transmission unit identifies a model of the own mobile terminal device, acquires additional information relating to an operation procedure corresponding to the model, and transmits the operation explanation and the additional information to the terminal of the person receiving explanations.
4. A mobile terminal device according to claim 2 , wherein the operation procedure transmission unit identifies a model of the terminal of the person receiving explanations selected by an operator, acquires additional information relating to an operation procedure corresponding to the model so that the additional information includes at least an operation number, and transmits the operation explanation and the additional information to the terminal of the person receiving explanations.
5. A mobile terminal device according to claim 2 , further comprising an operation procedure conversion unit which acquires, based on selection of a model of the terminal of the person receiving explanations, operation correspondence list information corresponding to the selected model, and which converts the operation explanation output from the operation conversion unit into an operation explanation for the selected model.
6. A mobile terminal device according to claim 2 , wherein the operation procedure transmission unit acquires, from data storing and holding in advance information on a manual produced for the terminal of the person receiving explanations, information on a portion of the manual describing an operation to be explained corresponding to the terminal of the person receiving explanations as additional information, and transmits the operation explanation and information on a portion of the manual corresponding to each operation explanation to the terminal of the person receiving explanations.
7. An operation procedure communication system, comprising:
an information processing device which communicates with an operation procedure, comprising:
an operation acquisition unit which identifies and stores an input applied to an own terminal device and each state of the own terminal device in a period from application of a start application operation to application of a stop application operation;
an operation conversion unit which converts an operation log stored by the operation acquisition unit into a text and/or a file to be reproduced in the form of a depiction; and
an operation procedure transmission unit which transmits an operation explanation acquired by the conversion in the operation conversion unit; and
an information processing device which receives the operation procedure, comprising an operation procedure presenting unit which presents the operation explanation transmitted from the information processing device for communicating the operation procedure and acquired via the communication means to a user, and
wherein the operation procedure transmission unit acquires an operation number associated with models of mobile terminal devices from operation correspondence list information stored and held in advance, acquires additional information on an operation procedure corresponding to the own mobile terminal device or the terminal of the person receiving explanations so that the additional information includes at least the operation number, and transmits the operation explanation and the additional information to the terminal of the person receiving explanations.
8. An operation procedure communication system according to claim 7 , further comprising a server comprising:
an operation procedure conversion unit which acquires, based on selection of a model from the information processing device for communicating the operation procedure, operation correspondence list information corresponding to the selected model, and which converts the operation explanation output from the information processing device for communicating the operation procedure into an operation explanation for the selected model,
wherein:
the information processing device for communicating the operation procedure transmits information on a model of a conversion target and the generated operation explanation to the server; and
the server converts the received operation explanation into an operation explanation corresponding to a model of the information processing device for receiving the operation procedure, and transmits the converted operation explanation to the information processing device for receiving the operation procedure.
9. An operation communication method of communicating an operation from a mobile terminal device of a person giving explanations to a terminal of a person receiving explanations, the operation communication method comprising the steps of:
identifying and storing an operation applied to an own terminal device and/or a screen display and/or a sound during the operation in a period from application of a start application operation to application of a stop application operation;
converting a stored operation log into a sentence and/or a file to be reproduced in the form of a depiction;
acquiring an operation number associated with models of mobile terminal devices from operation correspondence list information stored and held in advance;
acquiring additional information on an operation procedure corresponding to the own mobile terminal device or the terminal of the person receiving explanations so that the additional information includes at least the operation number, and
transmitting the operation explanation converted into the sentence and/or the file.