LIFECYCLE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
A system for lifecycle relationship management in an electronics device. Lifecycle data is collected, wherein this includes hardware data with respect to operation of hardware units in the device, utilization data with respect to operation of utilization units in the device, and user data present in the device that identifies the user. A cycle message is transmitted to a remote server on a communications network, wherein this cycle message is based on the lifecycle data. An offer message is received from a remote server on the communications network, wherein this offer message includes offer data that is based on the lifecycle data in at least one prior cycle message. An offer is then presented on a display of the electronics device to the user, wherein this offer is based on the offer data, and a user choice is accepted with an input sub-unit based on the offer.
1 . A method ( 100 ) for lifecycle relationship management in an electronics device ( 14 ) employed by a user ( 38 ), wherein the electronics device ( 14 ) includes hardware units ( 34 ) and utilization units ( 36 ), and wherein the hardware units ( 34 ) include a display, a communications sub-unit, and an input sub-unit, the method ( 100 ) comprising:
collecting lifecycle data ( 30 ) in the electronics device ( 14 ), wherein said lifecycle data ( 30 ) includes hardware data ( 40 ) with respect to operation of the hardware units ( 34 ), utilization data ( 42 ) with respect to operation of the utilization units ( 36 ), and user data ( 44 ) present in the electronics device ( 14 ) that identifies the user ( 28 );
transmitting a cycle message ( 62 ) with the communications sub-unit to a first remote server ( 52 ) on a first communications network ( 50 ), wherein said cycle message ( 62 ) is based on said lifecycle data ( 30 );
receiving with the communications sub-unit an offer message ( 64 ) from a second remote server ( 52 ) on a second communications network ( 50 ), wherein said offer message ( 64 ) includes offer data that is based on said lifecycle data ( 30 ) in at least one prior said cycle message ( 62 );
presenting an offer on the display of the electronics device ( 14 ) to the user ( 38 ), wherein said offer is based on said offer data; and
accepting with the input sub-unit a user choice based on said offer.