IP Library Granted Patent US 9,418,369
Granted Patent B2
US 9,418,369 · App. 13/611,348 · Granted Aug 16, 2016

System and method for automating proactive communication

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Quick Facts
Patent No.
US 9,418,369
App. No.
13/611,348
Granted
Aug 16, 2016
Kind
B2
Abstract

A system and method for automating proactive communication. The information for the desired contacts may be accepted from a user. A selection of contact communication frequency preferences may be received from a user. An automatic communication to one of the desired contacts may be initiated. The user may be allowed to cancel the automatic communication, in response to receiving a notification that the communication is about to begin. A response indicative of the communication status may be received. Rules and preferences may be optimized based upon the received response.

Claims (32)

1. A method for automating proactive communication, said method including:

accepting desired contacts information;

receiving a selection of contact communication frequency preferences from a user;

initiating an automatic communication to one of the desired contacts, wherein initiating an automatic communication to one of the desired contacts includes initiating an e-mail that is pre-generated to include unique details regarding the contact;

allowing the user to cancel the automatic communication in response to receiving a notification that the communication is about to begin;

receiving a response indicative of the communication status; and

optimizing rules and preferences based upon the received response.

2. The method according to claim 1 , wherein desired contacts include business clients.

3. The method according to claim 1 , wherein initiating an automatic communication to one of the desired contacts includes initiating a phone call.

4. The method according to claim 1 , wherein receiving a response indicative of the communication status includes receiving a response indicating that the communication was not successful based on user refusal.

5. The method according to claim 1 , wherein receiving a response indicative of the communication status includes receiving a response indicating that the communication was not successful based on contact failure.

6. The method according to claim 1 , wherein optimizing rules and preferences includes optimizing the rules and preferences based on experiential results.

7. The method according to claim 6 , wherein optimizing rules and preferences includes optimizing the rules and preferences based on experiential results as well as Bayes' theorems of probability.

8. The method according to claim 6 , wherein experiential results are based on both a response from the user as well as a response from the contact.

9. An automatic proactive communication system, said system comprising:

a processor;

a memory;

data being stored by the memory and accessible by the processor;

wherein the processor is configured to:

accept desired contacts information;

receive a selection of contact communication frequency preference from a user;

initiate an automatic communication to one of the desired contacts wherein initiating an automatic communication to one of the desired contacts includes initiating an e-mail that is pre-generated to include unique details regarding the contact;

allow the user to cancel the automatic communication, in response to receiving a notification that the communication is about to begin;

receive a response indicative of the communication status; and

optimize rules and preferences based upon the received response.

10. The system according to claim 9 , wherein desired contacts include business clients.

11. The system according to claim 9 , wherein, in initiating an automatic communication to one of the desired contacts, the processor is configured to initiate a phone call.

12. The system according to claim 9 , wherein, in receiving a response indicative of the communication status, the processor is configured to receive a response indicating that the communication was not successful based on user refusal.

13. The system according to claim 9 , wherein, in receiving a response indicative of the communication status, the processor is configured to receive a response indicating that the communication was not successful based on contact failure.

14. The system according to claim 9 , wherein, in optimizing rules and preferences, the processor is configured to optimize the rules and preferences based on experiential results.

15. The system according to claim 14 , wherein, in optimizing rules and preferences, the processor is configured to optimize the rules and preferences based on experiential results as well as Bayes' theorems of probability.

16. The system according to claim 14 , wherein experiential results are based on both a response from the user as well as a response from the contact.

Assignments (7)
CHANGE OF NAME Recorded Mar 31, 2026
From: ADEIA MEDIA HOLDINGS LLC
To: ADEIA MEDIA HOLDINGS INC.
Reel/Frame 075304/0073 →
CHANGE OF NAME Recorded Oct 1, 2024
From: TIVO CORPORATION
To: TIVO LLC
Reel/Frame 069083/0270 →
CHANGE OF NAME Recorded Oct 1, 2024
From: TIVO LLC
To: ADEIA MEDIA HOLDINGS LLC
Reel/Frame 069083/0339 →
SECURITY INTEREST Recorded May 19, 2023
From: ADEIA GUIDES INC.; ADEIA MEDIA HOLDINGS LLC; ADEIA MEDIA SOLUTIONS INC.; ADEIA SEMICONDUCTOR BONDING TECHNOLOGIES INC.; ADEIA SEMICONDUCTOR SOLUTIONS LLC; ADEIA SEMICONDUCTOR TECHNOLOGIES LLC
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 063707/0884 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 14, 2021
From: CENTURYLINK INTELLECTUAL PROPERTY LLC
To: TIVO CORPORATION
Reel/Frame 057803/0959 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 24, 2012
From: STAFFORD, JEFF; SWEENEY, JEFFREY M.; ROOKS, KELSYN D.S.
To: EMBARQ HOLDINGS COMPANY, LLC
Reel/Frame 029014/0526 →
CHANGE OF NAME Recorded Sep 24, 2012
From: EMBARQ HOLDINGS COMPANY, LLC
To: CENTURYLINK INTELLECTUAL PROPERTY LLC
Reel/Frame 029033/0026 →