Identifying source of TTY based emergency call
An message may be sent to an emergency call center. Before the message is received by the emergency call center, it may be determined that at least a portion of the message is not formatted in accordance with a teletypewriter protocol. The message may be reformatted in accordance with a TTY protocol. A second message may be provided to a public safety answering point. The second message may comprise the reformatted message and an indication of the original protocol of the reformatted message.
1. A method comprising:
receiving a first message, the first message formatted according to a first protocol;
determining that at least a portion of the received first message is not formatted in accordance with a second protocol;
generating a reformatted message via a protocol server, wherein the generating comprises reformatting each portion of the at least one portion of the received first message formatted in accordance with the first protocol to a respective portion formatted in accordance with the second protocol; and
providing a second message, wherein the second message comprises the reformatted message and an indication of the first protocol.
2. The method of claim 1 , wherein an intended recipient of the provided new message comprises a public safety answering point.
3. The method of claim 1 , wherein the first protocol comprises at least one of a short message service message, a multimedia messaging service message, an instant message, a web chat, or a real-time text.
4. The method of claim 1 , wherein the second protocol comprises a teletypewriter protocol.
5. The method of claim 1 , wherein the received emergency call originates from a mobile device or a telecommunications device for the deaf.
6. The method of claim 1 , further comprising:
in response to receiving the first message, determining an identity of an originator of the first message, wherein the originator comprises at least one of a device or a user;
retrieving information from a database, the retrieved information associated with the identity of the originator of the message;
providing the retrieved information in a preamble of the second message, wherein the retrieved information comprises at least one of a known health condition associated with the originator or medications associated with the originator.
7. The method of claim 1 , further comprising:
in response to receiving the first message, determining information associated with an originator of the emergency call, wherein the originator comprises at least one of a device or user;
providing the information associated with the originator in a preamble of the second message.
8. The method of claim 7 , wherein the originator comprises a mobile device, and the information associated with the mobile device is automatically transmitted from the mobile device.
9. A device comprising:
a memory comprising executable instructions; and
a processor in communications with the memory, the instructions, when executed by the processor, cause the processor to effectuate operations comprising:
receiving a first message, the first message formatted according to a first protocol;
determining that at least a portion of the received first message is not formatted in accordance with a second protocol;
generating a reformatted message, wherein the generating comprises reformatting each portion of the at least one portion of the received first message formatted in accordance with the first protocol to a respective portion formatted in accordance with the second protocol; and
providing a second message, wherein the second message comprises the reformatted message and an indication of the first protocol.
10. The device of claim 9 , wherein the provided new message is intended for a public safety answering point.
11. The device of claim 9 , wherein the first protocol comprises at least one of a short message service message, a multimedia messaging service message, an instant message, a web chat, or a real-time text.
12. The device of claim 9 , wherein the second protocol comprises a teletypewriter protocol.
13. The device of claim 1 , wherein the received first message originates from a mobile device or a telecommunications device for the deaf.
14. The device of claim 9 , wherein the processor is further configured to execute the instructions to perform operations comprising:
in response to receiving the first message, determining an identity of an originator of the emergency message, wherein the originator comprises at least one of a device or a user;
retrieving information from a database, the retrieved information associated with the identity of the originator of the message;
providing the retrieved information in a preamble of the second message, wherein the retrieved information comprises at least one of a known health condition associated with the originator or medications associated with the originator.
15. The device of claim 9 , comprising further executable instructions, which when executed by the processor, cause the processor to perform operations comprising:
in response to receiving the first message, determining information associated with an originator of the emergency call, wherein the originator comprises at least one of a device or user;
providing the information associated with the originator in a preamble of the second message.
16. The device of claim 15 , wherein the originator comprises a mobile device, and the information associated with the mobile device is automatically transmitted from the mobile device.
17. A non-transitory computer-readable storage medium having executable instructions stored thereon that when executed by a processor cause the processor to effectuate operations comprising:
receiving a first message, the first message formatted according to a first protocol;
determining that at least a portion of the received first message is not formatted in accordance with a second protocol;
generating a reformatted message, wherein the generating comprises reformatting each portion of the at least one portion of the received first message formatted in accordance with the first protocol to a respective portion formatted in accordance with the second protocol; and
providing a second message, wherein the second message comprises the reformatted message and an indication of the first protocol.
18. The computer-readable storage medium of claim 17 , the operations further comprising:
in response to receiving the emergency message, determining an identity of an originator of the emergency message, wherein the originator comprises at least one of a device or a user;
retrieving information from a database, the retrieved information associated with the identity of the originator of the message; and
providing the retrieved information in a preamble of the new message, wherein the retrieved information comprises at least one of a known health condition associated with the originator or medications associated with the originator.
19. The computer-readable storage medium of claim 17 , the operations further comprising:
in response to receiving the first message, determining information associated with an originator of the emergency call, wherein the originator comprises at least one of a device or user;
providing the information associated with the originator in a preamble of the second message.
20. The computer-readable storage medium of claim 17 , wherein the originator comprises a mobile device, and the information associated with the mobile device is automatically transmitted from the mobile device.