MANAGING RETURNS USING ELECTRONIC RECEIPTS
Systems and methods are disclosed for maintaining an electronic receipt. An electronic receipt is created and stored for a transaction. The electronic receipt is updated for returns and the electronic receipt may be viewable by a user, as a number of versions of the receipt or a markup showing modifications to the transaction. To make a return, a POS may request the some or all of versions of the receipt. An item to be returned for a transaction may be evaluated with respect to the current version of the receipt to determine if the item has been previously returned. An item to be returned may be selected by a user by selecting the item on a graphical representation of the receipt displayed on the user's mobile phone or other computing device.
1 . A method for processing returns, the method comprising:
receiving, by a computer system, an electronic receipt documenting a purchase made by a customer from a retailer;
receiving, by a point-of-sale (POS) terminal located within a brick-and-mortar store of the retailer, from a mobile computing device of the customer, while the customer is proximate the POS terminal, an identification of at least one item listed on the electronic receipt that is to be returned by the customer to the retailer;
using, by the POS terminal, the identification to complete a refund corresponding to the at least one item;
receiving, by the computer system, notification of the refund;
updating, by the computer system, the electronic receipt according to the refund;
receiving, by the computer system, a request for the electronic receipt; and
transmitting, by the computer system in response to the request, the electronic receipt indicating both the purchase and the refund.
2 . The method of claim 1 , wherein the transmitting comprises sending the electronic receipt indicating both the purchase and the refund to the mobile computing device.
3 . The method of claim 1 , wherein the transmitting comprises sending a plurality of electronic receipts each representing a different state of the purchase.
4 . The method of claim 1 , wherein the transmitting comprises sending the electronic receipt including graphical representations of changes in a state of the purchase.
5 . The method of claim 1 , wherein the transmitting comprises sending the electronic receipt including strike-through representing changes in a state of the purchase.
6 . The method of claim 1 , further comprising authenticating the POS terminal by the computer system prior to completion of the refund.
7 . The method of claim 1 , wherein the transmitting comprises transmitting text of the electronic receipt.
8 . The method of claim 1 , wherein the transmitting comprises transmitting an image of the electronic receipt.
9 - 22 . (canceled)