CHARGEBACK AUTOMATION SYSTEM AND METHOD
E-commerce customers may dispute a charge for various reasons. When they dispute a charge with the payment processor, the payment processor reverses the charge and notifies the payment gateway that transacted the payment. An automated chargeback dispute program is scheduled to run each day to collect data for disputing the chargeback notifications. Data is extracted from the payment processing gateway and e-commerce platform that performed the original transaction. The data is formatted into a response, such as a letter, file, or API message and electronically submitted to the issuing bank.
1 . A chargeback dispute system comprising:
a centralized payment gateway for performing payment transactions and which receives a chargeback notification from a payment processor;
an ecommerce platform which stores electronic purchase order data; and
a chargeback dispute server, operatively coupled to the centralized payment gateway and the ecommerce platform, comprising software modules which when executed by a processor in the chargeback dispute server causes the server to perform chargeback operations of a job service, an administrative interface, a response creation program and a file transport program, collectively the chargeback operations create and transmit an automated chargeback dispute response to the payment processor based on the chargeback notification received from the centralized payment gateway and electronic purchase order data stored by the ecommerce platform.
2 . The chargeback dispute system of claim 1 wherein the chargeback dispute system is integrated with a payment processor and communicates with an Application Programming Interface.
3 . A method for addressing chargeback disputes comprising steps of:
receiving a chargeback notification at a centralized payment gateway from payment processor integrated with the centralized payment gateway;
obtaining the chargeback notification and associated payment information from the centralized payment gateway;
matching the chargeback notification to ecommerce transactions stored by an ecommerce platform and other transaction information including any additional order, fulfillment and shipping data related to the chargeback notification; and
creating an automated chargeback dispute response containing data required to investigate and challenge the chargeback notification; and
transmitting the automated chargeback dispute response to the payment processor.
4 . The method for addressing chargeback disputes of claim 2 wherein the chargeback dispute response created in the creating step is in a form selected from a group consisting of: a letter, a file or API message.
5 . The method for addressing chargeback disputes of claim 2 wherein the chargeback dispute response created in the creating step is transmitted to the payment processor in a manner selected from a group consisting of: email, File Transfer Protocol or Application Programming Interface.