Enhanced Contextual User Assistance
In an approach, an exemplary method includes receiving a query related to an electronic device through a first user interface associated with the electronic device, sensing a context of the electronic device, and providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device. In another approach, an exemplary system includes an electronic device having a context sensor, a first and a second user interface, and instructions. The instructions cause the electronic device to receive a query related to the electronic device through a first user interface associated with the electronic device, receive a context of the electronic device from the context sensor, and provide an assistance corresponding to the query and the context of the electronic device through a second user interface associated with the electronic device.
1 . A method comprising:
receiving a query related to an electronic device through a first user interface associated with the electronic device;
sensing a context of the electronic device; and
providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device.
2 . The method of claim 1 , wherein the first user interface includes an element of the electronic device in a first state and the second user interface includes the element of the electronic device in a second state.
3 . The method of claim 1 , wherein the first user interface includes an element of the electronic device in a first mode and the second user interface includes the element of the electronic device in a second mode.
4 . The method of claim 1 , wherein the receiving a query related to an electronic device through a first user interface associated with the electronic device includes receiving a selection of an aspect of the electronic device through a first user interface associated with the electronic device.
5 . The method of claim 4 , wherein the receiving a selection of an aspect of the electronic device through a first user interface associated with the electronic device includes receiving a selection of an aspect of the electronic device through a first user interface associated with the aspect of the electronic device.
6 . The method of claim 1 , wherein the receiving a query related to an electronic device through a first user interface associated with the electronic device includes detecting a touch through a first user interface associated with the electronic device.
7 . The method of claim 1 , wherein the receiving a query related to an electronic device through a first user interface associated with the electronic device includes receiving a selection of an aspect of the electronic device through a first user interface associated with the electronic device.
8 . (canceled)
9 . The method of claim 1 , wherein the receiving a query related to an electronic device through a first user interface associated with the electronic device includes receiving a selection corresponding to an assistance request.
10 . The method of claim 1 , wherein the sensing a context of the electronic device includes sensing a context extrinsic to the electronic device.
11 . The method of claim 1 , wherein the sensing a context of the electronic device includes sensing an environment extrinsic to the electronic device.
12 . The method of claim 1 , wherein the sensing a context of the electronic device includes sensing a context intrinsic to the electronic device.
13 - 15 . (canceled)
16 . The method of claim 1 , wherein the receiving a query related to an electronic device through a first user interface associated with the electronic device includes detecting a touch to the first user interface.
17 . The method of claim 1 , wherein the receiving a query related to an electronic device through a first user interface associated with the electronic device includes detecting a sound through the first user interface.
18 . The method of claim 17 , wherein the detecting a sound through the first user interface includes detecting a spoken word.
19 - 22 . (canceled)
23 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes providing a user assistance.
24 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes visually providing an assistance.
25 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes audibly providing an assistance.
26 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes providing a spoken assistance.
27 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes tactilely providing an assistance.
28 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes providing a guided response assistance.
29 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes providing an interactive tutorial assistance.
30 . (canceled)
31 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes providing a description of the electronic device.
32 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes providing an assistance showing how an aspect of the device works.
33 . The method of claim 1 , wherein the providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device includes providing an assistance through a physical element of the electronic device.
34 . The method of claim 33 , wherein providing an assistance through a physical element of the electronic device includes providing an assistance by blinking a light associated with a physical element of the electronic device.
35 . (canceled)
36 . The method of claim 1 , wherein the receiving a query including a selection of an aspect of an electronic device through a first user interface associated with the electronic device includes receiving a query including a selection of an aspect of an electronic device and a sensed context of the electronic device.
37 - 40 . (canceled)
41 . A system comprising:
an electronic device including a context sensor, a first user interface, and a second user interface; and
instructions for:
receiving a query related to the electronic device through a first user interface associated with the electronic device;
sensing a context of the electronic device with the context sensor; and
providing an assistance correlating to the query and the sensed context through a second user interface associated with the electronic device.
42 - 58 . (canceled)
59 . A method comprising:
receiving a selection corresponding to an aspect of an electronic device through a first user interface of the electronic device;
receiving a selection corresponding to an assistance request related to the aspect of the electronic device through a second user interface of the electronic device;
sensing an environmental context of the electronic device; and
providing an assistance correlating to the assistance request related to the aspect of the electronic device and the environmental context through a third user interface of the electronic device.
60 - 79 . (canceled)
80 . A system comprising:
an electronic device having a context sensor, a first user interface, a second user interface, and third user interface; and
instructions which when implemented in the electronic device cause the electronic device to:
receive a selection corresponding to an aspect of the electronic device through a first user interface of the electronic device;
receive a selection corresponding to an assistance request related to the aspect of the electronic device through a second user interface of the electronic device;
receive a context of the electronic device from the context sensor; and
provide an assistance correlating to the assistance request related to the aspect of the electronic device and to the context of the electronic device through a third user interface of the electronic device.
81 - 93 . (canceled)
94 . The method of claim 1 , wherein the first user interface associated with the electronic device includes a touchscreen of the electronic device presenting a first user interface and the second user interface associated with the electronic device includes the touchscreen of the electronic device presenting a second user interface.