Call management interfaces
Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services.
1. A method comprising:
receiving a user request to access profile information associated with an extension on a virtual private branch exchange (PBX) network;
retrieving one or more configuration parameters associated with the extension, wherein the configuration parameters include one or more parameters associated with configuring enhanced 911 service for the extension;
presenting a user interface including displaying the one or more retrieved configuration parameters in the interface;
receiving a user command to update at least one configuration parameter, wherein the at least one configuration parameter includes a first parameter associated with configuring enhanced 911 service for the extension; and
updating the profile information based on the at least one updated configuration parameter.
2. The method of claim 1 , wherein receiving the user request includes receiving a user identifier associated with the extension through a browser.
3. The method of claim 1 , wherein receiving the user request includes receiving a user identifier associated with the extension through a browser.
4. The method of claim 3 , wherein presenting the user interface includes presenting a web-based user interface in the browser through which the user request is received.
5. The method of claim 1 , wherein the first parameter is a parameter for registering the extension for enhanced 911 service.
6. The method of claim 5 , further comprising augmenting a call session initiated on the extension based on the updated profile information.
7. The method of claim 6 , wherein the call session is a call session between a user of the extension and a 911 dispatcher, and wherein augmenting the call session comprises determining that the extension is registered for enhanced 911 service and providing the 911 dispatcher with geographic location information indicating where the call session is originated.
8. The method of claim 1 , wherein the one or more parameters associated with configuring enhanced 911 service for the extension include a parameter indicating whether a user of the extension confirms understating of differences between enhanced 911 and traditional 911 services.
9. The method of claim 1 , wherein the one or more parameters associated with configuring enhanced 911 service for the extension include an address to be provided to a 911 dispatcher when an emergency call is placed from the extension.
10. A system comprising one or more computers and one or more storage devices storing instructions that when executed by the one or more computers cause the one or more computers to perform operations comprising:
receiving a user request to access profile information associated with an extension on a virtual private branch exchange (PBX) network;
retrieving one or more configuration parameters associated with the extension, wherein the configuration parameters include one or more parameters associated with configuring enhanced 911 service for the extension;
presenting a user interface including displaying the one or more retrieved configuration parameters in the interface;
receiving a user command to update at least one configuration parameter, wherein the at least one configuration parameter includes a first parameter associated with configuring enhanced 911 service for the extension; and
updating the profile information based on the at least one updated configuration parameter.
11. The system of claim 10 , wherein the first parameter is a parameter for registering the extension for enhanced 911 service.
12. The system of claim 11 , the operations further comprising augmenting a call session initiated on the extension based on the updated profile information.
13. The system of claim 12 , wherein the call session is a call session between a user of the extension and a 911 dispatcher, and wherein augmenting the call session comprises determining that the extension is registered for enhanced 911 service and providing the 911 dispatcher with geographic location information indicating where the call session is originated.
14. The system of claim 10 , wherein the one or more parameters associated with configuring enhanced 911 service for the extension include a parameter indicating whether a user of the extension confirms understating of differences between enhanced 911 and traditional 911 services.
15. The system of claim 10 , wherein the one or more parameters associated with configuring enhanced 911 service for the extension include an address to be provided to a 911 dispatcher when an emergency call is placed from the extension.
16. A non-transitory computer storage medium storing instructions that when executed by the one or more computers cause the one or more computers to perform operations comprising:
receiving a user request to access profile information associated with an extension on a virtual private branch exchange (PBX) network;
retrieving one or more configuration parameters associated with the extension, wherein the configuration parameters include one or more parameters associated with configuring enhanced 911 service for the extension;
presenting a user interface including displaying the one or more retrieved configuration parameters in the interface;
receiving a user command to update at least one configuration parameter, wherein the at least one configuration parameter includes a first parameter associated with configuring enhanced 911 service for the extension; and
updating the profile information based on the at least one updated configuration parameter.
17. The computer storage medium of claim 16 , wherein the first parameter is a parameter for registering the extension for enhanced 911 service.
18. The computer storage medium of claim 17 , the operations further comprising augmenting a call session initiated on the extension based on the updated profile information.
19. The computer storage medium of claim 18 , wherein the call session is a call session between a user of the extension and a 911 dispatcher, and wherein augmenting the call session comprises determining that the extension is registered for enhanced 911 service and providing the 911 dispatcher with geographic location information indicating where the call session is originated.
20. The computer storage medium of claim 16 , wherein the one or more parameters associated with configuring enhanced 911 service for the extension include an address to be provided to a 911 dispatcher when an emergency call is placed from the extension.