SYSTEMS AND METHODS FOR FACILITATING DIAGNOSTIC TESTING OF AN HVAC SYSTEM
An HVAC controller is configured to transmit a service request to a service provider over a network. In some cases, the service request may contain information that is indicative of the performance of the HVAC system. Upon receiving the service request, the service provider may send an acknowledgement that the request has been received. The acknowledgement may be delivered to as an email or text message to a user's remote device or, in some cases, may be displayed on the user interface of the HVAC controller.
1 . An HVAC controller for controlling one or more HVAC components of an HVAC system, comprising:
an input/output port for sending and/or receiving information over a network;
a memory;
a user interface; and
a controller coupled to the input/output port, the memory and the user interface, the controller configured to receive a request for service from a user via the user interface, wherein upon receiving the request for service, the controller transmits a first data package to a service provider via the input/output port of the HVAC controller, wherein the first data package includes information that is, at least in part, indicative of a measure of performance of one or more components of the HVAC system.
2 . The HVAC controller of claim 1 , wherein the HVAC controller is a wireless thermostat, wherein the input/output port includes a wireless input/output port.
3 . The HVAC controller of claim 1 , wherein the user interface includes a button, and the controller receives the requesting for service from a user via the button.
4 . The HVAC controller of claim 1 , wherein the user interface includes a touch screen display, and the controller receives the requesting for service from a user via the touch screen display.
5 . The HVAC controller of claim 1 , wherein the controller transmits the first data package to a server accessible by the service provider.
6 . The HVAC controller of claim 1 , wherein the controller transmits the first data package in a SMS message to the service provider.
7 . The HVAC controller of claim 1 , wherein the service provider is one or more of an HVAC contractor and an HVAC manufacturer.
8 . The HVAC controller of claim 1 , wherein the information of the first data package includes one or more of a system alert, a system error, an error code, a system configuration parameter, a measured HVAC parameter and a user interaction log.
9 . The HVAC controller of claim 1 , wherein the information comprises data about a user's account with the service provider.
10 . The HVAC controller of claim 1 , wherein the controller is programmed to receive a second data package via the input/output port including information indicating that the first data package was received by the service provider.
11 . The HVAC controller of claim 10 , wherein in response to receiving the second data package, the controller is further programmed to indicate via the user interface that the first data package was received by the service provider.
12 . A remote device configured to communicate with an HVAC controller in control of one or more components of an HVAC system, the remote device comprising:
an input/output port for sending and/or receiving information via a network;
a memory;
a user interface;
a controller coupled to the input/output port, the memory and the user interface, the controller configured to receive a requesting for service from a user via the user interface of the remote device, wherein upon receiving the requesting for service, the controller of the remote device transmits the request for service via the input/output port; and
the controller is further configured to receive an acknowledgement via the input/output port of the remote device that the request for service was sent to a service provider.
13 . The remote device of claim 12 , wherein the controller of the remote device transmits the request for service to a server, and the request for service is subsequently delivered to the HVAC controller via the server.
14 . The remote device of claim 13 , wherein the HVAC controller, in response to receiving the request for service from the server, transmits a data package, which includes information that is, at least in part, indicative of a measure of performance of one or more components of the HVAC system.
15 . The remote device of claim 14 , wherein, in response to receiving the data package, the service provider transmits the acknowledgement.
16 . The remote device of claim 12 , wherein the remote device is one or more of a smart phone, a tablet computer, a personal computer and an e-reader.
17 . A computer readable medium having stored thereon in a non-transitory state software for use by a remote device connectable to a network, the software causing the remote device to execute a method comprising:
receiving a first data package over a network from an HVAC controller in control of one or more HVAC components of an HVAC system, the first data package comprising information indicative of a performance of at least one of the one or more components of the HVAC system;
making the information contained in the first data package available to a service provider; and
transmitting a second data package over the network to the HVAC controller, the second data package including information confirming that the first data package has been received by the remote device.
18 . The computer readable medium of claim 17 , wherein the remote device is any one of a cellular phone, a computer, or a server.
19 . The computer readable medium of claim 17 , wherein the method further comprises accepting a user input via a user interface of the remote device, the user input indicative of confirmation that the first data package transmitted by the HVAC controller was received.
20 . The computer readable medium of claim 17 , wherein the method further comprises analyzing the information contained within the first data package received from the HVAC controller, and determining based, at least in part, on the information contained within the first data package if the HVAC system needs maintenance.
21 . The computer readable medium of claim 20 , wherein the method further comprises scheduling a maintenance visit if it is determined that the HVAC system needs maintenance.
22 . The computer readable medium of claim 17 , wherein the method further comprises transmitting a command to the HVAC system for initiating a test of at least one HVAC component of the HVAC system, and reporting a test result.
23 . A method for testing an HVAC system including an HVAC controller in control of one or more HVAC components, the method comprising;
receiving a first data package transmitted by an HVAC controller at a remote device, the first data package comprising information indicative of a measure of performance of at least one of the one or more HVAC components;
displaying the information indicative of the performance of the at least one HVAC component on a display of the remote device; and
transmitting a second data package from the remote device to the HVAC controller, the second data package confirming that the first data package was received by the remote device and contains an instruction that causes the HVAC controller to display an indicator that the first data package was received by the remote device.
24 . The method of claim 23 , wherein the first data package includes a request for service.