Method and apparatus for providing trusted caller ID services
View Patent ↗Methods and apparatus for providing trusted caller identification services between a first entity and a second entity are provided herein. In some embodiments, a method for validating an identity of a first entity to the second entity may include registering the first entity with a trust authority, wherein registering the first entity includes authenticating the identity of the first entity, and associating the unique code with a caller ID name (CNAM) of the first entity, receiving an identifier in association with a call request, determining that the identifier is correlated with the unique code, and providing to the second entity the CNAM together with an indication of validity.
1. A method of providing trusted caller identification services between a first entity and a second entity comprising:
(a) registering the first entity with a trust authority, wherein registering the first entity includes authenticating the identity of the first entity, and associating a unique code with a caller ID name (CNAM) of the first entity;
(b) receiving an identifier included with a call request;
(c) determining that the identifier is correlated with the unique code; and
(d) providing to the second entity the CNAM together with an indication of validity.
2. The method of claim 1 , wherein the unique code is different than a phone number, a CNAM, a network connection identifier, or device specific information associated with the first entity.
3. The method of claim 1 , wherein the unique code can be derived from the identifier.
4. The method of claim 1 , wherein the identifier is the same as the unique code.
5. The method of claim 4 , wherein the unique code is included in a certificate supplied to the first entity by the trust authority, and wherein the certificate is stored on a device associated with the first entity.
6. The method of claim 1 , wherein the unique code is a user name and password.
7. The method of claim 1 , wherein providing an indication of validity includes at least one of (1) augmenting the CNAM with a reserve character, (2) playing to the second entity a reserved audio tone, (3) sending a message to the second entity using another communication means, (4) playing to the second entity an interactive voice response message, or (5) causing a device associated with the second entity to play a special ring tone.
8. The method of claim 1 , wherein the first entity's contact number is used to lookup the first entity's CNAM to further verify the validity of the first entity.
9. The method of claim 1 , further comprising:
(e) receiving a second call request from a device associated with a third entity to establish a call with the second entity, wherein the third entity is not registered with the trust authority; and
(f) providing to the second entity the CNAM together without an indication of validity.
10. The method of claim 1 , wherein the trust authority is maintained by a telephony provider that establishes the call between the first entity and the second entity.
11. The method of claim 1 , wherein the trust authority is maintained by an entity that is not a telephony provider that establishes the call between the first entity and the second entity.
12. A method of providing trusted caller identification services between a first entity and a second entity comprising:
(a) registering the second entity in a database maintained by the first entity, wherein registering includes associating a personal code in a secure database with one or more contact numbers associated with the second entity;
(b) receiving a call from the second entity;
(c) retrieving, from the database, the second entity's personal code; and
(d) after the call is established, providing a verification message including the second entity's personal code to verify that the second entity called the first entity.
13. The method of claim 12 , wherein the second entity's personal code is retrieved from the database using the second entity's contact number.
14. The method of claim 12 , wherein the calling party's personal code is retrieved from the database using an account number and password supplied by the calling party.
15. A method of providing trusted caller identification services between a first entity and a second entity comprising:
(a) registering the second entity in a database maintained by the first entity, wherein registering includes associating a personal code in a secure database with one or more contact numbers associated with the second entity;
(b) retrieving, from the database, the second entity's personal code; and
(c) calling the second entity; and
(d) after the call is established, providing a verification message including the second entity's personal code to verify the identity of the first entity.
16. The method of claim 15 , wherein the second entity's personal code is retrieved from the database using the second entity's contact number.
17. The method of claim 15 , wherein the second entity establishes or updates the personal code over a secure SSL connection.
18. The method of claim 15 , wherein the second entity establishes or updates the personal code over the Web.
19. The method of claim 15 , wherein the database maintained by the first entity stores personal codes for a plurality of customers.