Method and apparatus of error reporting
A method includes receiving an error signal from a client device receiving a video stream. A portion of the video stream associated with the error signal is detected. An error selection listing based on the portion of the video stream is transmitted. The client device receives a selection based on the error selection listing. The selection is stored as an error listing.
1. A method, comprising:
receiving an error signal from a client device receiving a video stream;
detecting a portion of the video stream associated with the error signal;
transmitting an error selection listing based on the portion of the video stream;
receiving from the client device a selection based on the error selection listing; and
storing the selection as an error listing.
2. The method according to claim 1 , further comprising transmitting a success signal when the portion of the video stream is operating normally.
3. The method according to claim 2 , wherein the success signal is a message transmitted to the client device.
4. The method according to claim 2 , wherein the success signal is a text message transmitted to a phone number associated with an account corresponding to the client device.
5. The method according to claim 2 , wherein the success signal is an email message transmitted to an email account associated an account corresponding to the client device.
6. The method according to claim 1 , further comprising retrieving from a platform server an error listing for the portion of the video stream.
7. The method according to claim 1 , wherein the selection is a subset of the error selection listing.
8. The method according to claim 1 , wherein the error selection listing includes unavailable content, unavailable audio, unavailable video, poor quality audio, poor quality video and re-buffering problems.
9. The method according to claim 1 , further comprising updating the error selection listing based on the selection.
10. A system, comprising:
a client device configured to transmit an error signal while displaying a video stream; and
a platform server coupled to the client device, wherein the platform server is configured to receive the error signal associated with a portion of the video stream and wherein the platform server is configured to transmit a success signal when the portion of the video stream is operating normally.
11. The system according to claim 10 , wherein the success signal is a message transmitted to the client device.
12. The system according to claim 10 , wherein the success signal is a text message transmitted to a phone number associated with an account corresponding to the client device.
13. The system according to claim 10 , wherein the success signal is an email message transmitted to an email account associated an account corresponding to the client device.
14. The system according to claim 10 , wherein the client device is configured to view the video stream.
15. The system according to claim 10 , wherein the client device is configured to display the error signal.
16. The system according to claim 10 , wherein the error signal includes unavailable content, unavailable audio, unavailable video, poor quality audio, poor quality video and re-buffering problems.