PRIORITIZATION OF NETWORK COMMUNICATIONS
Methods, systems and computer program products that monitor and prioritize communications transported over one or more communication channels are described. Communications received by a user may be prioritized based on one or more of a level of urgency associated with the communication and an action indicated by the communication. In one example embodiment, one or more communication channels may be monitored, an indication of a priority level of a communication may be detected, and an indication of the priority of the communication may be provided.
1 . A method for prioritizing a communication, comprising:
monitoring one or more communication channels;
detecting an indication of a priority of a communication; and
providing an indication of the priority level of the communication.
2 . The method of claim 1 , wherein the priority level is based on an urgency of the communication.
3 . The method of claim 1 , wherein the priority level is based on an action that is one or more of required, indicated, suggested, and implied by the communication.
4 . The method of claim 1 , wherein the indication of the priority level is based on an explicit indicator.
5 . The method of claim 1 , wherein the indication of the priority level is based on an implicit indicator.
6 . The method of claim 1 , wherein the communication channels include one or more of electronic mail, real-time messaging, instant messaging, an activity stream, a data feed, a content stream, a cellular connection, web-based communications, and mobile communications.
7 . The method of claim 1 , wherein the priority of the communication is based on one or more of a sender of a communication, a recipient of a communication, a relationship between a sender and a recipient of a communication, information in a member profile, a subject of a communication, a request associated with the communication, an action required by the communication, a time associated with the communication, a date associated with the communication, a marking of the communication, and one or more keywords recited in the communication.
8 . The method of claim 4 , wherein the explicit indicator is one or more of an action request in a communication, an action marking in a communication, a relationship between a sender and a recipient of a communication, a due date in a communication, and a deadline in a communication.
9 . The method of claim 5 , wherein the implicit indicator is one or more of the source of the communication, information in a member profile, a relationship between a sender and a recipient of a communication, and content of a communication.
10 . The method of claim 1 , wherein the provided indication of the priority of the communication is one or more of electronic mail, a pop-up window on a computer display, an icon on a computer display, an order of communications in a list of communications, a marking of a communication, an audible signal, and an indication in one or more of an activity stream, a data feed, and a content stream.
11 . The method of claim 1 , further comprising assigning a score to a communication based on one or more of a sender of the communication, content of the communication, a timing of the communication, information in a member profile, and a relationship of the sender of the communication and a recipient of the communication.
12 . The method of claim 1 , further comprising alerting a user to a reception of a high priority communication.
13 . The method of claim 12 , wherein the alert is one or more of a visual cue, an auditory cue, a shaded background on a computer display, an icon on a communication display, and an electronic mail message.
14 . The method of claim 11 , wherein an alert is generated based on the score of the communication.
15 . A system comprising:
at least one processor for executing instructions;
a memory device in communication with the at least one processor and storing instructions, which, when executed by the at least one processor cause the at least one processor to:
monitor one or more communication channels;
detect an indication of a priority of a communication; and
provide an indication of the priority level of the communication.
16 . The system of claim 15 , wherein the priority level is based on an urgency of the communication.
17 . The system of claim 15 , wherein the priority level is based on an action that is one or more of required, indicated, suggested, and implied by the communication.
18 . The system of claim 15 , wherein the indication of the priority level is based on an explicit indicator.
19 . The system of claim 15 , wherein the indication of the priority level is based on an implicit indicator.
20 . The system of claim 15 , wherein the communication channels include one or more of electronic mail, real-time messaging, instant messaging, an activity stream, a data feed, a content stream, a cellular connection, web-based communications, and mobile communications.
21 . The system of claim 15 , wherein the priority of the communication is based on one or more of a sender of a communication, a recipient of a communication, a relationship between a sender and a recipient of a communication, information in a member profile, a subject of a communication, a request associated with the communication, an action required by the communication, a time associated with the communication, a date associated with the communication, a marking of the communication, and one or more keywords recited in the communication.
22 . The system of claim 18 , wherein the explicit indicator is one or more of an action request in a communication, an action marking in a communication, a relationship between a sender and a recipient of a communication, a due date in a communication, and a deadline in a communication.
23 . The system of claim 19 , wherein the implicit indicator is one or more of the source of the communication, information in a member profile, a relationship between a sender and a recipient of a communication, and content of a communication.
24 . The system of claim 15 , wherein the provided indication of the priority of the communication is one or more of electronic mail, a pop-up window on a computer display, an icon on a computer display, an order of communications in a list of communications, a marking of a communication, an audible signal, and an indication in one or more of an activity stream, a data feed, and a content stream.
25 . The system of claim 15 , wherein the instructions, when executed by the at least one processor, further cause the at least one processor to assign a score to a communication based on one or more of a sender of the communication, content of the communication, a timing of the communication, information in a member profile, and a relationship of the sender of the communication and a recipient of the communication.
26 . The system of claim 15 , wherein the instructions, when executed by the at least one processor, further cause the at least one processor to alert a user to a reception of a high priority communication.
27 . The system of claim 26 , wherein the alert is one or more of a visual cue, an auditory cue, a shaded background on a computer display, an icon on a communication display, and an electronic mail message.
28 . The system of claim 25 , wherein an alert is generated based on the score of the communication.
29 . A non-transitory computer-readable medium embodying instructions that, when executed by a processor perform operations comprising:
monitoring one or more communication channels;
detecting an indication of a priority of a communication; and
providing an indication of the priority level of the communication.