COLLABORATIVE TASK MANAGEMENT
A computer-implemented method includes providing a collaborative task management tool coupled to a workflow management application. The method further includes generating, using the collaborative task management tool, user-selectable options for addressing an exception in an established workflow.
1 . A computer system, comprising:
a processor;
a memory; and
a workflow management application including a collaborative task management tool,
wherein the collaborative task management tool is configured to generate user-selectable options for addressing an exception in an established workflow.
2 . The computer system of claim 1 , wherein the collaborative task management tool is configured to present the user-selectable options for addressing the exception in the established workflow on an interactive user interface.
3 . The computer system of claim 1 , wherein the collaborative task management tool is configured to present an informational decision aid to guide a user's selection of one of the user-selectable options for addressing the exception in the established workflow.
4 . The computer system of claim 3 , wherein the exception in the established workflow is a new task inserted in the established workflow, and wherein the informational decision aid includes information to guide user selection of options to perform the new task.
5 . The computer system of claim 3 , wherein the exception in the established workflow is a need to assign a new task worker to perform a particular task in the established workflow, and wherein the informational decision aid includes a list of one or more candidates and their attributes for performing the particular task.
6 . The computer system of claim 5 , wherein the candidate attributes included in the informational decision aid include their availability and skill level for performing the particular task.
7 . The computer system of claim 1 , wherein the exception in the established workflow is a need to assign a new task worker to perform a particular task in the established workflow, and wherein the collaborative task management tool is configured to present a handover proposal to the user for preparing the new task worker to perform the particular task in the established workflow.
8 . The computer system of claim 7 , wherein the handover proposal is in a form of a draft meeting notice for a handover meeting with the new task worker.
9 . The computer system of claim 7 , wherein the handover proposal includes links to one or more of task-relevant information materials and a name of a task trainer.
10 . A computer-implemented method for executing instructions stored on a computer readable storage medium, the method comprising:
providing a workflow management application; and
providing a collaborative task management tool coupled to the workflow management application,
generating, using the collaborative task management tool, user-selectable options for addressing an exception in an established workflow.
11 . The method of claim 10 further comprising presenting an informational decision aid to guide the user's selection of one of the user-selectable options for addressing the exception in the established workflow.
12 . The method of claim 11 , wherein the exception in the established workflow is a need to assign a new task worker to perform a particular task in the established workflow, and wherein the informational decision aid includes a list of one or more candidates and their attributes for performing the particular task.
13 . The method of claim 12 , wherein the candidate attributes included in the informational decision aid include their availability and skill level for performing the particular task.
14 . The method of claim 10 , wherein the exception in the established workflow is a need to assign a new task worker to perform a particular task in the established workflow, and wherein the method further comprises presenting a handover proposal to the user for preparing the new task worker to perform the particular task in the established workflow.
15 . The method of claim 14 further comprising presenting the handover proposal in a form of a draft meeting notice for a handover meeting with the new task worker.
16 . The method of claim 14 , wherein the handover proposal includes links to one or more of task information material and a name of a task trainer.
17 . The method of claim 10 , wherein the exception in the established workflow is a new task inserted in the established workflow, and wherein the method further comprises presenting an informational decision aid to guide user selection of options to perform the new task.
18 . A non-transitory computer readable medium, comprising:
instructions capable of being executed on a processor, which instructions when executed allow a computer device to:
provide a workflow management application including a collaborative task management tool; and
generate, using the collaborative task management tool, user-selectable options for addressing an exception in an established workflow.
19 . The non-transitory computer readable medium of claim 18 , wherein the instructions when executed on the processor cause the collaborative task management tool to present an informational decision aid to guide the user's selection of one of the user-selectable options for addressing the exception in the established workflow.
20 . The non-transitory computer readable medium of claim 18 , wherein the exception in the established workflow is a need to assign a new task worker to perform a particular task in the established workflow, and wherein the instructions when executed on the processor cause the collaborative task management tool to present a handover proposal to the user for preparing the new task worker to perform the particular task in the established workflow