REAL TIME ORDER AND ACTIVATION PROCESSING SYSTEM
Methods and systems are provided for utilizing interactive UI dialogs to resolve issues that may arise during the real-time ordering and activation of wireless products and services while a user is engaged during their session. The interactive UI dialogs may provide a customer with an opportunity to provide information, make decisions or trigger additional steps during the real time order.
1 . A computer-implemented method for providing an interactive real time wireless carrier approval and ordering program for wireless products and services, the method comprising the computer-implemented steps of:
receiving an order with an indication of a selected wireless product from a database of available wireless products;
validating the order with one or more validation routines;
transmitting the validated order to one or more systems for processing;
generating an interactive dialog if the validated order encounters a condition that requires input from a customer during the automated processing;
providing the interactive dialog to a dynamic user interface;
receiving the customer input via the interactive dialog; and
transmitting the customer input continuously to the one or more systems for additional processing, wherein, the customer is engaged during the method.
2 . The computer-implemented method of claim 13 , wherein the validation routines are selected from the group consisting of: risk assessments, port eligibility checks, fraud, unable to reserve the selected wireless product, other errors and combinations thereof.
3 . The computer-implemented method of claim 13 , wherein the interactive UI are selected from a group consisting of: custom interactions, resubmission interactions, chat interactions, click to call interactions, auto cancel interactions, cancel via chat interactions, other interactions and combinations thereof.
4 . The computer-implemented method of claim 13 , wherein continuously engaged is a single user session.
5 . The computer-implemented method of claim 13 , wherein method is performed in real-time.
6 . The computer-implemented method of claim 13 , further comprising a subsequent interactive dialog providing the interactive dialog to a dynamic user interface; receiving the customer input via the interactive dialog; and transmitting the customer input continuously to the one or more systems for additional processing, for any subsequent encounter of a condition.
7 . A system for providing an interactive real time wireless carrier approval and ordering program for wireless products, the system comprising:
a memory coupled to a processor;
the processor operable to execute a program;
the program stored in the memory and executable by the processor, the program being operable to receiving an order with an indication of a selected wireless product from a database of available wireless products;
validating the order with one or more validation routines;
transmitting the validated order to one or more systems for processing;
generating an interactive dialog if the validated order encounters a condition that requires input from a customer during the automated processing;
providing the interactive dialog to a dynamic user interface;
receiving the customer input via the interactive dialog; and
transmitting the customer input continuously to the one or more systems for additional processing, wherein, the customer is engaged during the method.
8 . The system of claim 19 , wherein the validation routines are selected from the group consisting of: risk assessments, port eligibility checks, fraud, unable to reserve the selected wireless product, other errors and combinations thereof.
9 . The system of claim 19 , wherein the interactive user interface are selected from a group consisting of: custom interactions, resubmission interactions, chat interactions, click to call interactions, auto cancel interactions, cancel via chat interactions, other interactions and combinations thereof.
10 . The system of claim 19 , wherein continuously engaged is a single user session.
11 . The system of claim 19 , wherein method is performed in real-time.
12 . The system of claim 19 , further comprising a subsequent interactive dialog providing the interactive dialog to a dynamic user interface; receiving the customer input via the interactive dialog; and transmitting the customer input continuously to the one or more systems for additional processing, for any subsequent encounter of a condition.