Methods and apparatuses for call management on a hearing-impaired side of hearing-impaired communication systems
View Patent ↗Methods and apparatuses for enabling electronic communication with a hearing-capable user and a hearing-impaired user are disclosed. An identified entry is selected from a database comprising one or more entries, wherein each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more custom greetings for the contact. The identified entry is selected responsive to the one or more connection indicators for the hearing-capable user. A calling connection from the hearing-capable user to a translator is established and the translator is instructed to greet the hearing-capable user with one of the one or more custom greetings.
1. A method for enabling electronic communication with a hearing-capable user and a hearing-impaired user, comprising:
selecting an identified entry from a database comprising one or more entries, wherein each of the one or more entries is associated with a contact of the hearing-impaired user and includes one or more connection indicators for the contact and one or more custom greetings for the contact, and the identified entry is selected responsive to the one or more connection indicators for the hearing-capable user; and
establishing a calling connection between the hearing-capable user and a translator at a relay service and instructing the translator to greet the hearing-capable user with one of the one or more custom greetings.
2. The method of claim 1 , wherein establishing the calling connection between the hearing-capable user and the translator at the relay service comprises establishing the calling connection at the direction of the hearing-impaired user without intervention from the translator.
3. The method of claim 1 , further comprising interrupting the calling connection between the hearing-capable user and the translator at the direction of the hearing-impaired user without intervention from the translator.
4. The method of claim 3 , further comprising maintaining a connection between the hearing-impaired user and the translator after interrupting the calling connection.
5. The method of claim 4 , further comprising establishing another calling connection between another hearing-capable user and the translator while the connection between the hearing-impaired user and the translator is maintained.
6. The method of claim 1 , wherein the one or more custom greetings include a custom outgoing call greeting for a second hearing-capable user that is not in the database and a custom incoming call greeting for the second hearing-capable user that is not in the database.
7. The method of claim 1 , wherein the one or more custom greetings include a custom outgoing call greeting created for the hearing-capable user and a custom incoming call greeting created for the hearing-capable user.
8. A relay service for providing translation services between a hearing-impaired user and a hearing-capable user, comprising:
a database with one or more entries, each of the one or more entries associated with a contact of the hearing-impaired user and including one or more connection indicators for the contact and one or more custom greetings for the contact; and
a profile system configured to determine an identified entry in the database using a calling connection indicator associated with the hearing-capable user to compare with the one or more connection indicators; and
a call distribution system configured to:
establish a calling connection over a voice-capable network between the hearing-capable user and a translator at the relay service using the calling connection indicator associated with the hearing-capable user; and
instruct the translator to greet the hearing-capable user using one of the one or more custom greetings.
9. The relay service of claim 8 , wherein the one or more custom greetings include a custom outgoing call greeting for a second hearing-capable user that is not in the database.
10. The relay service of claim 8 , wherein the one or more custom greetings include a custom incoming call greeting for a second hearing-capable user that is not in the database.
11. The relay service of claim 8 , wherein the one or more custom greetings include a custom outgoing call greeting created for the hearing-capable user.
12. The relay service of claim 8 , wherein the one or more custom greetings include a custom incoming call greeting created for the hearing-capable user.
13. The relay service of claim 8 , wherein the call distribution system is further configured to establish a video-capable connection between the translator and the hearing-impaired user over a video-capable network.
14. The relay service of claim 8 , wherein the call distribution system is configured to establish the calling connection between the hearing-capable user and the translator at the direction of the hearing-impaired user without intervention from the translator.
15. The relay service of claim 8 , wherein the call distribution system is configured to interrupt the calling connection between the hearing-capable user and the translator at the direction of the hearing-impaired user without intervention from the translator.
16. The relay service of claim 15 , wherein the call distribution system is configured to maintain a connection between the hearing-impaired user and the translator after interrupting the calling connection.
17. A computing device for use by a hearing-impaired user, comprising:
a display for presenting a GUI to a hearing-impaired user;
a memory configured for storing computing instructions; and
a processor operably coupled to the memory and configured for executing the computing instructions to:
cause the display to present a call connection selector on the GUI; and
send instructions to a relay service to make a calling connection between a hearing-capable user and the relay service at the direction of the hearing-impaired user without intervention from a translator responsive to the hearing-impaired user selecting the call connection selector;
cause the display to present a call disconnect selector on the GUI; and
send instructions to the relay service to disconnect the calling connection between the relay service and the hearing-capable user at the direction of the hearing-impaired user without intervention from the translator responsive to the hearing-impaired user selecting the call disconnect selector.
18. The computing device of claim 17 , wherein the processor is further configured for executing the computing instructions to send instructions to the relay service to disconnect the calling connection between the relay service and the hearing-capable user, but not a connection between the hearing-impaired user and the relay service, at the direction of the hearing-impaired user without intervention from the translator responsive to the hearing-impaired user selecting the call disconnect selector.
19. The computing device of claim 18 , wherein the processor is further configured for executing the computing instructions to send instructions to the relay service to disconnect the connection between the hearing-impaired user and the relay service at the direction of the hearing-impaired user responsive to the hearing-impaired user selecting the call disconnect selector again.
20. A computing device for use by a hearing-impaired user, comprising:
a display for presenting a GUI to a hearing-impaired user;
a memory configured for storing computing instructions; and
a processor operably coupled to the memory and configured for executing the computing instructions to:
cause the display to present a call connection selector on the GUI;
send instructions to a relay service to make a calling connection between a hearing-capable user and the relay service at the direction of the hearing-impaired user without intervention from a translator responsive to the hearing-impaired user selecting the call connection selector; and
cause the display to present a call status indicator on the GUI to indicate when the calling connection between the relay service and the hearing-capable user is connected.
21. The computing device of claim 20 , wherein the processor is further configured for executing the computing instructions to cause the display to present a second call status indicator on the GUI to indicate when the calling connection is dialing and a third call status indicator on the GUI to indicate when the calling connection is ringing.
22. The computing device of claim 21 , wherein the processor is further configured for executing the computing instructions to cause the display to present at least one of the second call status indicator and the third call status indicator as a light ring.
23. A method for enabling electronic communication with a hearing-capable user and a hearing-impaired user, comprising:
enabling a hearing-impaired user to provide a default incoming custom greeting and a default outgoing custom greeting;
storing data corresponding to the default incoming custom greeting and the default outgoing custom greeting;
establishing a calling connection between a translator at a relay service on behalf of the hearing-impaired user and a hearing-capable user;
instructing the translator to greet the hearing-capable user with the default incoming custom greeting if the calling connection is an incoming calling connection from the hearing-capable user; and
instructing the translator to greet the hearing-capable user with the default outgoing custom greeting if the calling connection is an outgoing calling connection to the hearing-capable user.
24. The method of claim 23 , further comprising enabling the hearing-impaired user to disconnect the calling connection without intervention from the translator.
25. The method of claim 24 , wherein enabling the hearing-impaired user to disconnect the calling connection without intervention from the translator further comprises maintaining a video-capable connection between the hearing-impaired user and the translator after the hearing-impaired user disconnects the calling connection.