Password protect feature for application in mobile device during a remote session
View Patent ↗Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field.
1. A method of protecting passwords on a mobile device during a remote management session, the method comprising:
establishing a remote management session between a console and a mobile device;
attempting, by the console, to access a protected application on the mobile device;
pausing streaming of the remote management session between the mobile device and the console on a condition that a user is typing in a field for entry of user authentication data to access the protected application; and
resuming streaming of the remote management session from the mobile device to the console on a condition that the user is typing outside the field for entry of the user authentication data.
2. The method according to claim 1 , wherein the user authentication data is a password.
3. The method according to claim 1 , further comprising:
displaying a toast message on the console and the mobile device.
4. The method according to claim 1 , wherein the console is prevented from editing a password field.
5. The method according to claim 1 , wherein the field for entry of the user authentication data is greyed out on the console.
6. The method according to claim 1 , wherein the field for entry of the user authentication data appears as a predefined character on the console.
7. The method according to claim 1 , wherein the field for entry of the user authentication data remains hidden regardless of orientation of the mobile device.
8. The method according to claim 3 , wherein the toast message will be a predefined message.
9. The method according to claim 1 , further comprising:
hiding a keyboard display at the console on a condition that the user is typing in the field for entry of the user authentication data.
10. The method according to claim 9 , further comprising:
displaying the keyboard display at the console on a condition that the user is typing outside the field for entry of the user authentication data.
11. The method according to claim 1 , wherein the remote management session is end user initiated.
12. The method according to claim 1 , wherein the remote management session is console initiated.
13. A system for protecting passwords on a mobile device during a remote management session, comprising:
a mobile device;
a technician console configured with remote session communication protocol to establish a remote management session with the mobile device; and
the technician console configured to attempt to access a protected application on the mobile device,
wherein streaming of the remote management session between the mobile device and the technician console is paused on a condition that a user is typing in a field for entry of user authentication data to access the protected application and streaming is resumed on a condition that the user is typing outside the field for entry of the user authentication data.
14. The system according to claim 13 , wherein the user authentication data is a password.
15. The system according to claim 13 , further comprising:
the console configured to display a toast message.
16. The system according to claim 13 , wherein the console is prevented from editing a password field.
17. The system according to claim 13 , wherein the field for entry of the user authentication data is greyed out on the console.
18. The system according to claim 13 , wherein the field for entry of the user authentication data appears as a predefined character on the console.
19. The system according to claim 13 , wherein the field for entry of the user authentication data remains hidden regardless of orientation of the mobile device.
20. The system according to claim 15 , wherein the toast message will be a predefined message.
21. The system according to claim 13 , wherein a keyboard display is hidden at the console on a condition that the user is typing in a field for entry of the user authentication data.
22. The system according to claim 21 , wherein the keyboard display is displayed at the console on a condition that the user is typing outside the field for entry of the user authentication data.
23. The system according to claim 13 , wherein the remote management session is end user initiated.
24. The system according to claim 13 , wherein the remote management session is console initiated.