Convenience features in a method and system for providing enhanced caller identification
View Patent ↗A computer readable storage medium storing computer readable program code, the code configured to provide caller identification information to a called party when standard Caller ID cannot be provided. If standard caller ID information cannot be provided for a call, the call is interrupted by the present service and the calling party is prompted for audible caller identification information. In one embodiment, when the audible caller identification is provided, the call is presented to the called party with a distinctive ring at the called telephone station. In another embodiment, the calling party may enter a personal identification number (PIN) to bypass the requirement for audible caller identification information. In still another embodiment, when the PIN is entered, the call is presented with a distinctive ring at the called communication station. In still another embodiment, the called party may send the incoming call to a voice mail system.
1. A computer program product, tangibly embodied on a computer readable medium, for providing enhanced call identification, the computer program product including instructions that, when executed by a computer, cause the computer to perform operations comprising:
determining whether standard caller identification information for a call from a calling party at a calling communication station can be provided to a called communication station, wherein if the standard caller identification information is available, routing the call to the called communication station with the standard caller identification information, the standard caller identification information including a visual readout of a name or telephone number associated with the calling party;
transmitting a request for audible caller identification information to the calling communication station in response to a determination that the standard caller identification information cannot be provided to the called communication station;
in response to a personal identification number provided by the called party and received at the computer from the calling party, connecting the call between the calling communication station and the called communication station; and
transmitting the audible caller identification information to the called communication station.
2. The computer program product as in claim 1 wherein connecting the call comprises:
while transmitting the request for audible caller identification information, detecting input data from the calling communication station;
if input data is detected, comparing the input data with a preset identification number; and
if the input data matches the preset identification number, connecting the call.
3. The computer program product as in claim 2 wherein connecting the call further comprises:
detecting dual tone, multiple frequency signals produced by the calling communication station; and
converting the dual tone, multiple frequency signals to numeric data.
4. The computer program product as in claim 1 wherein connecting the call further comprises:
ringing the called communication station; and
when the called communication station is answered, immediately connecting the call.
5. The computer program product as in claim 1 wherein connecting the call further comprises:
ringing the called communication station with a distinctive ring; and
when the called communication station is answered, immediately connecting the call.
6. The computer program product as in claim 5 wherein connecting the call further comprises:
comparing an indicator with a distinctive ring indicator;
if the indicator matches the distinctive ring indicator, establishing a distinctive ring mode;
if the indicator does not match the distinctive ring indicator, establishing a standard ring mode; and
communicating ring signals to the called communication station in accordance with established ring mode.
7. A method for providing enhanced call identification comprising:
determining whether standard caller identification information for a call from a calling party at a calling communication station can be provided to a called communication station, wherein if the standard caller identification information is available, routing the call to the called communication station with the standard caller identification information, the standard caller identification information including a visual readout of a name or telephone number associated with the calling party;
transmitting a request for audible caller identification information to the calling communication station in response to a determination that the standard caller identification information cannot be provided to the called communication station;
in response to a personal identification number provided by the called party and received at the computer from the calling party, connecting the call between the calling communication station and the called communication station; and
transmitting the audible caller identification information to the called communication station.
8. The method of claim 7 wherein connecting the call comprises:
while transmitting the request for audible caller identification information, detecting input data from the calling communication station;
if input data is detected, comparing the input data with a preset identification number; and
if the input data matches the preset identification number, connecting the call.
9. The method of claim 8 wherein connecting the call further comprises:
detecting dual tone, multiple frequency signals produced by the calling communication station; and
converting the dual tone, multiple frequency signals to numeric data.
10. The method of claim 7 wherein connecting the call further comprises:
ringing the called communication station; and
when the called communication station is answered, immediately connecting the call.
11. The method of claim 7 wherein connecting the call further comprises:
ringing the called communication station with a distinctive ring; and
when the called communication station is answered, immediately connecting the call.
12. The method of claim 11 wherein connecting the call further comprises:
comparing an indicator with a distinctive ring indicator;
if the indicator matches the distinctive ring indicator, establishing a distinctive ring mode;
if the indicator does not match the distinctive ring indicator, establishing a standard ring mode; and
communicating ring signals to the called communication station in accordance with established ring mode.