Enhanced E911 network access for call centers
An emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is routed over the switched PSTN to a Voice Over Internet Protocol (VoIP) call server, where the switched call is converted to a session initiating protocol (SIP) packetized IP call for presentation to an emergency services gateway, which reconverts the call to TDM and connects to a selective router via dedicated circuits, gaining full access to the Enhanced 911 network. This provides a PSAP receiving a call from a telematics call center or other call center with all features available in an Enhanced 911 network, e.g., callback number of the 911 caller, and location of the 911 caller. Location of the caller is provided using a VoIP positioning center (VPC).
1. A method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP), comprising:
receiving a non-packetized phone call from a telematics call center;
converting said non-packetized phone call into an Internet Protocol (IP) based packetized phone call;
querying a VoIP positioning center for call routing information to route said IP based packetized phone call to a particular PSAP, said VoIP positioning center query comprising a phone number of a wireless device initiating said non-packetized phone call;
receiving said call routing information from said VoIP positioning center; and
forwarding said IP based packetized phone call both to said particular PSAP based on said call routing information, and to said telematics call center.
2. The method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 1 , further comprising:
forwarding a Time Division Multiplexed (TDM) phone call via a dedicated trunk line to a selective router serving said particular PSAP.
3. The method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 1 , wherein:
said Internet Protocol (IP) based packetized phone call is a session initiating protocol (SIP) packetized phone call.
4. The method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 1 , wherein:
said telematics call center is one of ONSTAR™, ATX, Cross Country, or ADT.
5. The method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 1 , wherein:
said telematics call center is an alarm monitoring center.
6. The method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 1 , wherein:
said non-packetized phone call is received via a public switched telephone network (PSTN).
7. The method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 1 , further comprising:
determining a unique PSAP having jurisdictional responsibility for a physical current location of a caller to said telematics call center.
8. The method of providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 1 , further comprising:
receiving from said VoIP positioning center said call routing information for said IP based packetized phone call.
9. System for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP), comprising:
a receiver to receive a non-packetized phone call from a telematics call center;
a converter to convert said non-packetized phone call into an Internet Protocol (IP) based packetized phone call;
a physical server to query a VoIP positioning center for call routing information to route said IP based packetized phone call to a particular PSAP, said VoIP positioning center query comprising a phone number of a wireless device initiating said non-packetized phone call; and
a routing information receiver to receive said call routing information from said VoIP positioning center; and
a forwarder to forward said IP based packetized phone call both to said particular PSAP based on said call routing information, and to said telematics call center.
10. The system for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 9 , further comprising:
means for forwarding a Time Division Multiplexed (TDM) phone call to a selective router serving said particular PSAP.
11. The system for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 9 , wherein:
said Internet Protocol (IP) based packetized phone call is a session initiating protocol (SIP) packetized phone call.
12. The system for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 9 , wherein:
said telematics call center is an ONSTAR™ call center.
13. The system for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 9 , wherein:
said telematics call center is an alarm monitoring center.
14. The system for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 9 , wherein:
said forwarder forwards via a public switched telephone network (PSTN).
15. The system for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 9 , further comprising:
an emergency services gateway to determine a unique PSAP having jurisdictional responsibility for a physical current location of said phone call to said telematics call center.
16. The system for providing a telematics call center with access to an Enhanced 911 network supporting a public safety answering point (PSAP) according to claim 9 , wherein:
said IP based packetized phone call is forwarded based on said call routing information to an emergency services gateway.