Emergency call notification for network services
Enhanced services, such as call restriction, call forwarding, anonymous call rejection, and proprietary services, may interfere with an emergency callback potentially preventing the callback from reaching the intended destination. Systems and methods for processing emergency calls to eliminate emergency callback failure in response to an emergency call being disconnected are provided herein.
1. A method comprising:
receiving, from a mobile communication device, information relating to an emergency call to a public safety answering point;
determining, by a processor, based on a query of a remote database, whether there is a call-blocking service activated in association with the mobile communication device;
responsive to the determining that there is a call-blocking service activated in association with the mobile communication device, generating a request for override of the call-blocking service; and
initiating transmission of the request to a remote device to allow connection of an emergency callback between the public safety answering point and the mobile communication device despite the call-blocking service being activated in association with the mobile communication device.
2. The method of claim 1 , wherein the information received from the mobile communication device includes user input for making the emergency call.
3. The method of claim 2 , wherein:
the user input is a first user input; and
the method further comprises receiving, from the mobile communication device, a second user input for making the emergency call.
4. The method of claim 1 , wherein the request for overriding the call-blocking service activated in association with the mobile communication device is a request for a temporary override of the call-blocking service activated in association with the mobile communication device.
5. The method of claim 4 , wherein the request to allow connection of the emergency callback is a request to allow connection for a pre-determined amount of time associated with the temporary override.
6. A system comprising:
a processor; and
a memory having stored thereon instructions that, when executed by the processor, cause the processor to perform operations comprising:
receiving, from a mobile communication device, information relating to an emergency call to a public safety answering point;
determining, based on a query of a remote database, whether there is a call-blocking service activated in association with the mobile communication device;
responsive to determining that there is a call-blocking service activated in association with the mobile communication device, generating a request for override of the call-blocking service; and
initiating transmission of the request to a remote device to allow connection of an emergency callback between the public safety answering point and the mobile communication device despite the call-blocking service being activated in association with the mobile communication device.
7. The system of claim 6 , wherein the information received from the mobile communication device includes user input for making the emergency call.
8. The system of claim 7 , wherein:
the user input is a first user input; and
the instructions, when executed by the processor, cause the processor to perform receiving, from the mobile communication device, a second user input for making the emergency call.
9. The system of claim 6 , wherein the request for overriding the call-blocking service activated in association with the mobile communication device is a request for a temporary override of the call-blocking service activated in association with the mobile communication device.
10. The system of claim 9 , wherein the request to allow connection of the emergency callback is a request to allow connection for a pre-determined amount of time associated with the temporary override.
11. The system of claim 6 , wherein the remote device is an emergency callback platform.
12. The system of claim 6 , wherein the remote device is associated with an emergency call restriction database.
13. The system of claim 6 , wherein the remote device is associated with a mobile switching center.
14. The system of claim 6 , wherein the remote device is an intelligent network element.
15. A non-transitory computer-readable storage device comprising computer-readable instructions that, when executed by a processor, cause the processor to perform operations comprising:
receiving, from a mobile communication device, information relating to an emergency call to a public safety answering point;
determining, based on a query of a remote database, whether there is a call-blocking service activated in association with the mobile communication device;
responsive to the determining that there is a call-blocking service activated in association with the mobile communication device, generating a request for override of the call-blocking service; and
initiating transmission of the request to a remote device to allow connection of an emergency callback between the public safety answering point and the mobile communication device despite the call-blocking service being activated in association with the mobile communication device.
16. The non-transitory computer-readable storage device of claim 15 , wherein the information received from the mobile communication device includes user input for making the emergency call.
17. The non-transitory computer-readable storage device of claim 15 , wherein:
the user input is a first user input; and
the computer-readable instructions, when executed by the processor, cause the processor to perform receiving, from the mobile communication device, a second user input for making the emergency call.
18. The non-transitory computer-readable storage device of claim 15 , wherein the request for overriding the call-blocking service activated in association with the mobile communication device is a request for a temporary override of the call-blocking service activated in association with the mobile communication device.
19. The non-transitory computer-readable storage device of claim 18 , wherein the request to allow connection of the emergency callback is a request to allow connection for a pre-determined amount of time associated with the temporary override.
20. The non-transitory computer-readable storage device of claim 15 , wherein the remote device has a characteristic selected from a group of characteristics consisting of:
being an emergency callback platform;
being associated with an emergency call restriction database;
being associated with a mobile switching center; and
being an intelligent network element.