Transaction dispute resolution
View Patent ↗The present invention provides a method and apparatus for providing transaction information to a user of a Self-Service Terminal (SST). The method comprises aborting a user initiated transaction at an SST subsequent to an error occurring during the transaction; and displaying an optical device-readable code in a display of a user interface of the SST for identifying at least one parameter associated with the aborted transaction.
1. A method of providing transaction information to a user of a Self-Service Terminal (SST), comprising:
aborting a user initiated transaction at an SST subsequent to an error occurring during the transaction; and
displaying an optical device-readable code in a display of a user interface of the SST for identifying at least one parameter associated with the aborted transaction;
wherein the optical device-readable code contains information for facilitating communication of the error by a mobile device following scanning of the optical device-readable code, and wherein the optical device-readable code includes an embedded Short Message Service that when scanned by a mobile device of the user from the user interface an SMS application is automatically launched on the mobile device and sends an SMS message from the mobile device to a remote dispute resolution node, wherein the SMS message includes notification of the error and a user contact telephone number for the mobile device.
2. The method as claimed in claim 1 , further comprising:
providing a unique transaction key embedded in the optical device-readable code and associated with the aborted transaction.
3. The method as claimed in claim 2 , further comprising:
associating the unique transaction key with technical and transaction logs of the aborted transaction.
4. The method as claimed in claim 1 , further comprising:
providing contact information of the user to the remote dispute resolution node.
5. The method as claimed in claim 4 , further comprising:
providing an instant notification responsive to the aborted transaction to a remote dispute resolution server.
6. The method as claimed in claim 1 , wherein the optical device-readable code comprises a matrix barcode.
7. The method as claimed in claim 6 , wherein the barcode comprises a Quick Response (QR) code.
8. The method as claimed in claim 1 , wherein the at least one parameter comprises date, time and/or location information of the aborted transaction, user/account ID relating to the aborted transaction, SST information for identifying the SST at which the aborted transaction occurred, and/or transaction/technical logs of the aborted transaction.
9. The method as claimed in claim 1 , further comprising:
displaying an error message in the display.
10. The method as claimed in claim 9 wherein the optical device-readable code and the error message are displayed simultaneously.
11. Apparatus for providing transaction information to a user of a Self-Service Terminal (SST), comprising:
a user interface of an SST comprising a display; and
a controller operable to determine an error during a user initiated transaction at the SST and abort the transaction subsequent to the error; wherein the controller is further operable to display an optical device-readable code in the display for identifying at least one parameter associated with the aborted transaction;
wherein the optical device-readable code contains information for facilitating communication of the error by a mobile device following scanning of the optical device-readable code by the mobile device, and wherein the optical device-readable code includes an embedded Short Message Service that when scanned by the mobile device of the user from the display automatically launches an SMS application on the mobile device sends an SMS message from the mobile device to a remote dispute resolution node, wherein the SMS message includes notification of the error and a user contact telephone number for the mobile device.
12. A method of providing transaction information to a user of a Self-Service Terminal (SST), comprising:
determining an aborted user initiated transaction at an SST; and
displaying a two-dimensional barcode in a display for identifying at least one parameter associated with the aborted transaction;
wherein the two-dimensional barcode contains information for configuring a mobile device following scanning of the two-dimensional barcode to send a message containing the error to a remote dispute resolution node, and wherein the two-dimensional barcode includes an embedded Short Message Service that when scanned by the mobile device of the user from the display automatically launches an SMS application on the mobile device and sends an SMS message from the mobile device to the remote dispute resolution node, wherein the SMS message includes notification of the error and a user contact telephone number for the mobile device.