Granted Patent B2

US 9,100,475 · App. 13/896,760 · Granted Aug 4, 2015

Abstract

Claims (30)

1. A method for routing communications comprising:

building a first user profile for a first user based on a history of communications associated with a first communication identifier, wherein the first communication identifier is associated with the first user, wherein building the first user profile further comprises organizing statistics of past communications into a series of weighted category bins;

receiving an inbound communication directed towards the first communication identifier after the first communication identifier has been assigned to a second user and a second communication identifier has been assigned to the first user; and

routing the inbound communication based on an analysis of the first user profile, wherein a value of the weighted bins is used to determine a probability that the inbound communication is intended for the first user.

2. The method of claim 1 , wherein first communication identifier and second communication identifier is one of a phone number, an internet protocol (IP) address, an email address, or a social media account identifier.

3. The method of claim 1 , wherein the inbound communication is routed to the second user when the determined probability indicates the inbound communication is not intended for the first user.

4. The method of claim 1 , wherein the history of communications includes inbound and outbound communication statistics including at least one of call numbers, communication dates, communication times, caller IDs, call origins, IP addresses, communication duration, or business name.

5. The method of claim 1 , further comprising directing the inbound communication to an interactive voice response (IVR) to confirm the intended communication recipient.

6. The method of claim 1 , wherein a first static user ID is associated with the first user and a second static user ID with the second user.

7. The method of claim 1 , wherein the first communication identifier is assigned to the second user, and wherein inbound communication directed towards the first communication identifier is routed to a device associated with the first user based on an analysis of the first user profile of the first user.

8. The method of claim 1 , wherein routing the inbound communication is further based on an analysis of a user profile of the second user.

9. A method for routing communications comprising:

receiving a first inbound communication directed towards a first communication identifier assigned to a first user having a first user profile;

routing the first inbound communication towards a device associated with the first user based on an analysis of the first user profile;

receiving an indicator that the first communication identifier has been assigned to a second user having a second user profile;

receiving a second inbound communication directed towards the first communication identifier; and

routing the second inbound communication to the first user based on an analysis of the first user profile, wherein the analysis comprises determining a probability that the second inbound communication is intended for the first user based on a history of communications associated with the first communication identifier.

10. The method of claim 9 , wherein the first user profile includes a history of communications associated with the first user, and wherein the history of communications includes inbound and outbound communication statistics including at least one of call numbers, communication dates, communication times, caller IDs, call origins, IP addresses, communication duration, or business name.

11. The method of claim 9 , wherein routing the second inbound communication to the first is further based on an analysis of the second user profile.

12. A system for routing communications comprising:

a) at least one processor;

b) at least one input device; and

c) at least one storage device storing processor-executable instructions which, when executed by the at least one processor, performs a method including:

(1) building a first user profile for a first user based on a history of communications associated with a first communication identifier, wherein the first communication identifier is associated with the first user, and wherein building the first user profile includes organizing statistics of previous communications into a series of weighted category bins;

(2) receiving an inbound communication directed towards the first communication identifier after the first communication identifier has been assigned to a second user and a second communication identifier has been assigned to the first user; and

(3) routing the inbound communication based on an analysis of the first user profile of the first user, wherein a value of the weighted bins is used to determine a probability that the inbound communication is intended for the first user.

13. The system of claim 12 , wherein first communication identifier and second communication identifier is one of a phone number, an internet protocol (IP) address, an email address, or a social media account identifier.

14. The system of claim 12 , wherein the second inbound communication is routed to the second user when the determined probability indicates the second inbound communication is not intended for the first user.

15. The system of claim 12 , wherein the history of communications includes inbound and outbound communication statistics comprising at least one of: call numbers, communication dates, communication times, caller IDs, call origins, IP addresses, communication duration, or business name.

16. The system of claim 12 , further comprising directing the inbound communication to an interactive voice response (IVR) to confirm the intended communication recipient.

Assignments (8)