Communication system and method
View Patent ↗A method for communicating between an operator at an operator device and a user recipient includes enabling an operator of the operator device to enter a device-independent unique identifier for a user recipient by requiring interaction between the operator and the operator device without requiring interaction between the operator and software on the operator device that is designed for communication over an IP-based network. The method includes identifying an IP network address associated with the user recipient based on the device-independent unique identifier and routing a message entered by the operator to the determined IP network address.
1. A method of sending messages, the method comprising:
receiving a data structure from a mobile device, the data structure comprising a device-independent unique recipient identifier;
accessing a routing database;
determining, based on a routing code, a routing destination for the data structure from the routing database;
converting, by at least one processor, a message body into a compatible format based on the determined routing destination;
accessing an identification database;
determining, based on the device-independent unique recipient identifier, a destination address for the data structure from the identification database; and
forwarding, over a communication network, a converted message body to a receiving device corresponding to the determined destination address.
2. The method of sending messages according to claim 1 , further comprising receiving and processing the data structure at a negotiating device.
3. The method of claim 1 , wherein forwarding the data structure comprises routing at least a part of the data structure through a telephone-based communication link.
4. The method of claim 1 , wherein forwarding the data structure comprises routing at least a part of the data structure through a data-based communication link.
5. The method of claim 2 , wherein the negotiating device is configured to receive short message service messages.
6. The method of claim 2 , wherein the negotiating device is configured to receive voice messages.
7. The method of claim 2 , wherein the negotiating device removes information from the data structure before routing the data structure to the determined destination address.
8. The method of claim 2 , wherein the negotiating device alters the format of the data structure to enable routing through a data-based communication link.
9. A computerized system for sending messages, the system including at least one processor and a storage device that stores a set of instructions, the set of instructions being executable by the at least one processor to:
receive a data structure from a mobile device, the data structure comprising a device-independent unique recipient identifier;
access a routing database;
determine, based on a routing code, a routing destination for the data structure from the routing database;
convert a message body into a compatible format based on the determined routing destination;
access an identification database;
determine, based on the device-independent unique recipient identifier, a destination address for the data structure from the identification database; and
forward the converted message body to a receiving device corresponding to the determined destination address.
10. The system of claim 9 , wherein the data structure is received and processed at a negotiating device.
11. The system of claim 9 , wherein the data structure is routed through a telephone-based communication link.
12. The system of claim 9 , wherein the data structure is routed through a data-based communication link.
13. The system of claim 10 , wherein the negotiating device is configured to receive short message service messages.
14. The system of claim 10 , wherein the negotiating device is configured to receive voice messages.
15. The system of claim 10 , wherein the negotiating device removes information from the data structure before routing the data structure to the determined destination address.
16. The system of claim 10 , wherein the negotiating device alters the format of the data structure to enable routing through a data-based communication link.
17. A tangible, non-transitory computer-readable medium storing a set of instructions that, when executed by at least one processor, causes the at least one processor to perform a method comprising:
receiving a data structure from a mobile device, the data structure comprising a device-independent unique recipient identifier;
accessing a routing database;
determining, based on a routing code, a routing destination for the data structure from the routing database;
converting a message body into a compatible format based on the determined routing destination;
accessing an identification database;
determining, based on the device-independent unique recipient identifier, a destination address for the data structure from the identification database; and
forwarding, over a communication network, a converted message body to a receiving device corresponding to the determined destination address.
18. The computer-readable medium of claim 17 , wherein the data structure is routed through a telephone-based communication link.
19. The computer-readable medium of claim 17 , wherein the data structure is routed through a data-based communication link.
20. The computer-readable medium of claim 17 , wherein the data structure is received and processed at a negotiating device.
21. The computer-readable medium of claim 20 , wherein the negotiating device is configured to receive short message service messages.