SYSTEMS AND METHODS FOR REDUCING FRAUDULENT ACTIVITY IN TRANSACTION DISPUTE RESOLUTION
A method and device for resolving a transaction dispute are provided. The method and device provide information related to a disputed transaction to a user and then provide the user with the opportunity to cancel the transaction dispute. The provided information may be information that is relevant to the user and the transaction and associates the user to the transaction. As a result of being presented with information that associates the user with the transaction, the user may be less likely to fraudulently dispute the transaction.
1 . A system for resolving a transaction dispute, comprising:
a memory storing transaction information;
one or more processors coupled to the memory, the one or more processors configured to retrieve the transaction information based on a received transaction identifier from a user; and
a network interface component coupled to the memory and the one or more processors, the network interface component configured to:
transmit the retrieved transaction information and instructions providing the user with an opportunity to select an option that is not a transaction dispute.
2 . The system of claim 1 , wherein the transaction information comprises at least one of information related to a device used to enter into the transaction, a location where the transaction was entered into, a time of the transaction, a profile photo for the user, biometric information of the user, and user interaction characteristics.
3 . The system of claim 1 , wherein the transaction identifier comprises an alphanumeric string.
4 . The system of claim 1 , wherein the transaction identifier comprises at least one of a buyer identification, a seller identification, a transaction date, a purchase price, and an item purchased in the transaction.
5 . A method for resolving a transaction dispute, comprising:
receiving, by a server coupled to a network, an initiation of a transaction dispute;
retrieving, by the server, information related to the transaction;
preparing, by the server, the retrieved information for rendering;
transmitting, from the server, the prepared information to a user device for rendering the retrieved information to a user before the user disputes the transaction; and
providing, by the server, the user with an opportunity to select an option that is not a transaction dispute.
6 . The method of claim 5 , wherein the retrieving information related to the transaction comprises retrieving at least one of information related to a device used to enter into the transaction, a location where the transaction was entered into, a time of the transaction, a profile photo for the user, biometric information of the user, and user interaction characteristics.
7 . The method of claim 5 , wherein retrieving information related to the transaction comprises retrieving information using a transaction identifier.
8 . The method of claim 7 , wherein the transaction identifier comprises an alphanumeric string.
9 . The method of claim 5 , wherein retrieving information related to the transaction comprises retrieving information by at least one of a buyer identification, a seller identification, a transaction date, a purchase price, and an item purchased in the transaction.
10 . A method for deterring fraudulent behavior when disputing a transaction, comprising:
receiving, by a client device, an identifier associated with the transaction;
sending, by the client device, the received identifier to a server associated with the transaction;
receiving, by the client device, information related to the transaction;
displaying, by the client device, the information related to the transaction to a user of the client device; and
displaying, by the client device, at least one option to the user to cancel the transaction dispute.
11 . The method of claim 10 , wherein receiving information related to the transaction comprises receiving at least one of information related to a device used to enter into the transaction, a location where the transaction was entered into, a time of the transaction, a profile photo for the user, biometric information of the user, and user interaction characteristics.
12 . The method of claim 10 , wherein receiving an identifier associated with the disputed transaction comprises receiving at least one of a transaction identifier, a buyer identification, a seller identification, a transaction date, a purchase price, and an item purchased in the transaction.
13 . A method for deterring fraudulent behavior related to a transaction, comprising:
capturing, by a client device, information related to the transaction, the captured information including details of the transaction;
presenting, by a display device of the client device, the captured information to the user when the user attempts to engage in fraudulent behavior related to the transaction;
providing, by the client device, the user with a user interface option for canceling the attempt to engage in fraudulent behavior related to the transaction.
14 . The method of claim 13 , wherein capturing information related to the transaction comprises capturing at least one of information related to a device used to enter into the transaction, a location where the transaction was entered into, a time of the transaction, a profile photo for the user, biometric information of the user, and user interaction characteristics.
15 . The method of claim 13 , wherein presenting the captured information to the user when the user attempts to engage in fraudulent behavior related to the transaction comprises presenting the captured information to the user when the user attempts to fraudulently dispute the transaction.
16 . The method of claim 13 , wherein presenting the captured information to the user when the user attempts to engage in fraudulent behavior related to the transaction comprises receiving the captured information from a server over a network.
17 . The method of claim 15 , wherein providing the user with a user interface option for canceling the attempt to engage in fraudulent behavior related to the transaction comprises providing the user with a user interface option for canceling the fraudulent dispute of the transaction.
18 . The method of claim 17 , wherein providing the user with a user interface option for canceling the fraudulent dispute of the transaction comprises presenting the user interface option on the display device of the client device.
19 . The method of claim 17 , wherein when a user selects the user interface option for canceling the fraudulent dispute of the transaction, the method further comprises transmitting the user selection of the cancellation to a server.
20 . The method of claim 13 , further comprising:
receiving, by the client device, an identifier associated with the transaction;
sending, by the client device, the received identifier to a server associated with the transaction; and
receiving, by the client device, the captured information.